Join Us as a German-Speaking Technical Support Advisor in Barcelona

hace 1 día

Barcelona, España Cross Border Talents A tiempo completo

OverviewSolicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.Join Us as a German-Speaking Technical Support Advisor in BarcelonaAre you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters.ResponsibilitiesProvide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolutionPerform root cause analysis and troubleshoot issues using phone or remote access toolsTrack and categorize IT tickets, prioritize requests, and provide updates using the ITSM systemDeliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teamsQualificationsLanguages: C2-level German and advanced English proficiencyExperience: 1+ years in IT support (1st or 2nd level), ideally in a large organizationTechnical Skills: Solid understanding of Windows 10, Office 365, and MS Teams, with troubleshooting experience for both hardware and softwareSoft Skills: Strong analytical approach, attention to detail, and a high sense of responsibilityTools: Familiarity with ITSM ticket systems (ServiceNow experience is a plus)Additional: ITIL V4 knowledge is a plus; motivated to grow technical and interpersonal skillsWhat's in It for You?Competitive Remuneration: Based on experience and performanceFull Training Program: Comprehensive onboarding to get you fully equipped for the roleCareer Development: Access to career programs, specialized courses, and even language classesSupportive Team Environment: Join a dynamic and friendly team with a focus on growthPrime Location: Modern office in the heart of BarcelonaFlexible Work Schedule: Monday-Sunday, 09:00 AM - 06:00 PM (39-hour week)Ready to take your IT career to new heights? xsgfvud Apply today and be a part of our global team#J-18808-Ljbffr

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