Operations Lead

hace 2 días

Madrid, España Swish Marbella A tiempo completo

We’re Hiring: Operations CoordinatorMarbella, SpainSwish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments. We are seeking an Operations Coordinator to ensure our homes are consistently guest-ready and maintained to the highest standards.Role PurposeThe Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team.Core ResponsibilitiesProperty Management & InspectionsConduct regular property checks (pre-arrival, mid-stay, post-stay)Identify and resolve maintenance, safety, or presentation issuesGuarantee that every home meets Swish’s luxury brand standardsMaintenance & RepairsManage preventive maintenance schedules (AC, pool, gardens, appliances)Coordinate contractors and suppliers, ensuring quality and timelinessKeep accurate maintenance logs and handle urgent repairs swiftlyHousekeeping & LogisticsOversee housekeeping schedules and turnoversEnsure immaculate cleaning, linen, and presentation standardsLiaise with cleaning and laundry teams to meet tight deadlinesGuest ExperienceEnsure properties exceed expectations on arrivalAct as operational support for any in-stay issuesMonitor guest feedback to continuously improve standardsDamage & Inventory ManagementConduct check-in / out inspections and manage damagesTrack and replenish consumables and luxury amenitiesOperational Systems & ProcessesCreate SOPs, workflows, and checklists for efficiencyUpdate PMS / CRM with operational data and reportsEnsure compliance with safety regulations and brand standardsSupplier & Contractor ManagementMaintain strong vendor relationships (maintenance, linens, pool, gardens)Negotiate rates and service agreements to ensure quality and cost efficiencyReporting & Continuous ImprovementDeliver regular reports on property condition, spend, and guest feedbackSuggest improvements to streamline operations and enhance satisfactionSkills & ExperienceProven experience in hospitality operations, property management, or luxury STRStrong organizational skills and attention to detailExperience managing housekeeping, maintenance, and suppliersProactive, solution-oriented, and calm under pressureExcellent communication in English (Spanish desirable)Driving license and flexibility to travel between properties in MarbellaPersonal AttributesHighly organized and process-drivenStrong leadership and vendor management skillsHands-on, professional, and guest-focusedPassionate about luxury hospitality and Swish Marbella’s valuesIf you’re ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we’d love to hear from you.Apply via #J-18808-Ljbffr

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