Lithuanian Speaking Support Specialist
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Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services sector. With a reputation for excellence, we pride ourselves on facilitating career growth while helping our global partners scale their operations through high-quality recruitment solutions.
Job OverviewWe are currently looking for a motivated professional to fill the Lithuanian Speaking Support Specialist position in Bulgaria. This is a unique opportunity to join a fast-growing team in the dynamic Customer Support Services industry, offering a seamless relocation experience and a career path that rewards performance and linguistic expertise.
Key ResponsibilitiesProvide exceptional omnichannel support to customers, representing a leading global brand within the Customer Support Services industry.
Resolve complex inquiries via phone, email, and live chat while maintaining the highest standards of professional communication in Lithuanian.
Ensure customer satisfaction by identifying needs and delivering accurate, empathetic, and efficient solutions.
Accurately document customer interactions within the CRM system to track progress and identify service trends.
Collaborate with international teams to maintain quality benchmarks and contribute to team performance goals.
Stay updated on product knowledge and internal service policies to ensure consistent quality in every customer touchpoint.
Act as a brand ambassador, ensuring that every Lithuanian-speaking interaction reinforces our reputation for superior client care.
Native or fluent Lithuanian (spoken and written) is mandatory for this role.
Professional proficiency in English to effectively engage with our diverse, international team.
Valid EU passport (mandatory) to facilitate the hiring process for this Lithuanian Speaking Support Specialist position in Bulgaria.
A strong passion for customer care and a drive to excel within the fast-paced Customer Support Services industry.
Proven ability to adapt to new technologies and CRM software efficiently.
Previous experience in high-volume contact centers is considered an advantage, though we welcome applications from driven professionals eager to grow.
- Competitive Monthly Salary reflective of your professional expertise.
- Monthly Performance Bonus to reward your commitment to quality and service excellence.
- Fully Paid Training program to ensure you are confident and capable in your new role.
- Comprehensive Health Insurance and additional employee benefits package.
- Fully Paid Relocation Package (flight,
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