Localization Quality

At Preply, we’re all about creating life‑changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human‑led, tech‑enabled - and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.Meet the teamAt Preply, we are on a mission to create world‑class, localized experiences that connect learners and tutors across the globe. We work with intention, thriving on innovation, collaboration, a data‑driven approach to quality, while balancing linguistic excellence with the speed required for global growth.As a Localization Quality and Vendor Manager , you will play a key role in building scalable processes and driving continuous improvement to ensure our product resonates across languages and regions. You will join a dynamic, cross‑functional team passionate about making every user experience feel authentic and impactful. This role blends operational quality ownership with hands‑on vendor management, ensuring our language teams are well‑resourced, high‑performing, part of the community, and consistently delivering exceptional linguistic quality.What you’ll be doing:Quality OperationsAnalyze feedback and scorecards to drive quality improvements.Define and implement quality plans per language, project, or content type.Evaluate project specifications and define appropriate quality strategies.Identify quality risks, conduct root cause analyses, and drive corrective and preventive actions.Monitor quality dashboards and share insights with stakeholders.Triage, investigate and resolve language bugs from stakeholder feedback.Ensure standards, guidelines and processes follow industry best practices.Linguistic Asset ManagementSupport the creation of glossaries, style guides, and reference materials.Ensure consistent updates, version tracking, and brand alignment.Spot process improvement opportunities using tools and dashboards.Champion the strategic adoption of AI for scalable and efficient quality operations.Source, assess and on‑board new linguists (translators, proofreaders, reviewers) through postings, outreach, platform searches, and experience evaluation.Negotiate rates and scopes of work for linguistic services.Manage the complete onboarding lifecycle and maintain up‑to‑date profiles, test results, and performance documentation across Preply systems.Community & Performance ManagementTrack, review, and evaluate vendor performance against KPIs and SLAs.Build strong relationships with linguists and language service providers, and align them with Preply’s quality and service expectations.Support community engagement initiatives for the linguistic teams.What you need to succeed3+ years of experience in localization vendor management, quality management, or a hybrid operations role.Demonstrated expertise managing external linguists, language service providers, or global linguistic talent.Solid understanding of quality frameworks, QA methodologies, and continuous improvement practices.Hands‑on experience in linguistic asset creation and maintenance (terminology, style guides).Proficiency with localization and CAT tools and project management platforms.Strong analytical skills with the ability to interpret quality data and act on insights.High attention to detail and strong organizational skills.Excellent communication and relationship‑building skills, especially with external partners.Ability to collaborate cross‑functionally and influence quality outcomes at scale.Professional fluency in English and fluency in at least one additional language.Nice to haveNative or near‑native proficiency in Polish, Japanese, Turkish, Arabic, or Korean.Experience operationalizing AI tools or solutions within localization workflows.Diversity, Equity, and InclusionPreply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed‑Tech company. That means Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.#J-18808-Ljbffr