Contact Center Executive
hace 1 semana
About UsHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.Job descriptionWe are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers .Role OverviewThe primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.Key ResponsibilitiesEngage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.Provide accurate and helpful information in response to client inquiries.Document all call activity clearly and accurately in the Back Office system.Respond promptly and precisely to online and email requests.Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.Escalate issues appropriately, following Contact Center protocols.Maintain high standards of service quality and professionalism.Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Adhere to all company policies and procedures.Follow assigned schedules and adapt to changes based on call volume.Required Skills and QualificationsStrong customer service orientation and active listening skills.Proficiency in English and Italian (spoken and written).Excellent verbal and written communication, with attention to grammar and clarity.Problem-solving mindset with persistence in resolving issues accurately and efficiently.Ability to follow detailed instructions independently.High attention to detail and adaptability.Consistent focus and enthusiasm throughout the work shift.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
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Contact Center Executive
hace 1 semana
O Castro, España HBX Group A tiempo completoAbout UsSea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada.HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in...
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Team Leader Call Center con Inglés
hace 1 semana
Castro, España HBX Group A tiempo completoGlobal Contact Center Executive - FrenchHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Coordinador/a Contact Center. Turno Tarde
hace 2 semanas
Castro e Marzán, España IMAN GROUP A tiempo completoDesde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral.#ConectamoseltalentoconlasoportunidadesDesde la oficina de Iman en Madrid seleccionamos Coordinadores/as de Contact Center para llevar un equipo de trabajo de encuestadores/as telefónicos/as para proyectos del Instituto Nacional de...
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Client Operations Executive
hace 5 días
Castro, España HBX Group A tiempo completoClient Operations Executive¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo.Full timeRemoteAbout UsHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and...
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Client Operations Executive
hace 1 semana
Castro, España HBX Group A tiempo completoClient Operations ExecutivePor favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación.Full timeRemoteAbout UsHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and...
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Client Operations Executive
hace 1 semana
Castro, España HBX Group A tiempo completoClient Operations ExecutivePor favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación.Full timeRemoteAbout UsHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and...
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Senior Account Executive
hace 2 semanas
Castro e Marzán, España LHH A tiempo completoDesde LHH abrimos una posición de Senior Account Executive para uno de nuestros clientes del sector EdTech.Se trata de una compañía líder en soluciones eLearning 360 para organizaciones, con larga trayectoria en digitalización de contenidos, plataformas LMS, formación a medida y programas para empresas y administraciones públicas. La misión principal...
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Tax Controller
hace 2 semanas
Castro, España IES Infinity Executive Search A tiempo completoCountry Controller(Interim/Autonomo – 6 Months) Location: Fully Remote in Spain (other locations considered) Reporting to: European Controller Scope: Spain & United Kingdom Client: Fortune 500 company Start: ImmediateThe OpportunityWorking for a Fortune 500, you will drive real business impact across Spain and the UK while having direct access to a broader...
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CX Consultant
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O Castro, España Konecta A tiempo completoWHO WE ARE¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4...
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Talent Acquisition Specialist
hace 7 días
Castro, España Copyright Clearance Center (CCC) A tiempo completoCopyright Clearance Center is seeking an innovative, hands-on, and customer focused Talent Acquisition Specialist to join our HR Team. The successful candidate will recruit international positions providing a full resourcing service including sourcing and recruitment cycle management and support the wider HR Team. You will ensure that candidates are...
