Team Lead
hace 2 semanas
CompanyPhenix is a leading tech-enabled services company dedicated to combating waste. Through innovative solutions and a commitment to sustainability, we help clients reduce and monetize surplus food responsibly. With a decade of experience, the company has been at the forefront of reducing food waste, including facilitating donations to charities.Context and teamAs a Team Lead for the Spanish market, your main mission will be to lead and develop the customer service, while supporting and strengthening our relationships with partner associations.You will manage a team of two people: a Customer Operation Manager (leading associations relationships) and a Customer Success Manager. You will be responsible for delivering a high-quality service to our existing clients, as well as supporting the potential growth of the client portfolio by overseeing the onboarding and deployment of our services for new clients.You will also assess the operational feasibility of ongoing commercial projects and ensure the overall quality of our commercial relationships with existing clients.You will report to the Team Manager, based in France and you’ll work closely with the Head of Sales based in Barcelona.Key responsibilitiesManagement (40%)Direct management of 1 Customer Success Manager and 1 Customer Operation Manager in SpainCultivate a team culture that includes bold initiatives and effective commercial practices in a positive environmentCollaboration and functional management with local teams (Sales, Marketing, etc.) and Headquarters to align all the roadmapsOperational Management (60%)Manage and strengthen relationships with existing clientsOnboarding of clients and charity. On-site training for clients to learn how to make donations and use Phenix tech tools.Ensure customer satisfaction and retention looking for upsell and cross-selling opportunitiesPrepare business report to the management team.Act as the main point of contact for the clients participating in required local eventsFeel free to apply if youStrong Customer Success experienceMinimum 3 years of managerial experience as a Manager or similar rolesLeadership qualities with a hands‑on approachExcellent interpersonal skills and negotiation abilitiesStrong listening and analytical skills to understand client needsPersuasive mindset and resilience in the face of clients challengesFluent (or Native) in Spanish is mandatory; fluent in English; French is a plus.Retail and/or FMCG sector expertiseEmbodies Phenix’s values on a daily basisFrequent travel is expected for this position (15%‑20% of your time).Work conditionsBased in Barcelona officeBusiness trips once per quarter in France (Paris) and around Spain (15%‑20% of your time).Recruitment ProcessA first 30‑minute conversation with Emmanuelle, HRBP, to discuss your career goals, assess whether they align with what we offer, and understand your motivations.A second 1‑hour interview with Hadrien, Team Manager.A 45‑minute interview with the COO, Franck.A team coffee, to give you the opportunity to get familiar with the environment and company culture.Please be aware that this job description is indicative: even if you don’t check every single box, your curiosity and willingness to learn are your greatest assets. At Phenix, we’re not looking for experience at all costs — we’re looking for potentialAll our job opportunities are, of course, open to people with disabilities. If you have specific needs, we’ll always find solutions to adapt the role accordingly.#J-18808-Ljbffr
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