Customer Care Tooling Specialist

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.Visit to learn more.Join us at the heart of customer excellence.As our Customer Care (CC) Tooling Specialist, you’ll be the driving force behind the systems and tools that empower our customer care teams to deliver world‑class service. You’ll own, optimize, and innovate across our key platforms including Zendesk, Zapier, and Airtable ensuring every workflow runs like clockwork and every customer experience feels effortless.This is a role for a tech‑savvy problem solver who thrives on making things work better faster, smarter, and with a measurable impact. If you love bridging the gap between people and technology, this is your stage.What You’ll DoBe the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.Optimize Workflows: Design, configure, and fine‑tune triggers, automations, and workflows that boost efficiency and clarity.Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time.Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.What You’ll Bring2+ years of experience in tooling, systems, or application administration.Proven expertise with Zendesk (administration, configuration, and integrations).Strong analytical, communication, and collaboration skills.Ability to translate business needs into elegant technical solutions.Comfort with change — you thrive in fast‑moving environments where experimentation leads to progress.A passion for automation, optimization, and exceptional customer experiences.Self‑motivation and a keen eye for detail you don’t just fix problems, you anticipate them.Bonus Skills Familiarity with coding or scripting languages (e.g., JavaScript, Python, or SQL).Experience in Customer Care or support operations.Prior exposure to automation platforms like Zapier, Make, or Workato.Why You’ll Love It Here You won’t just manage tools — you’ll shape the future of how we care for our customers. You’ll collaborate with passionate teams, see your ideas come to life fast, and make a tangible difference in how thousands of customer interactions unfold every day.What we offerReceive competitive compensation and equity ownership in PerkRest and recharge with our generous allocation of vacation days plus public holidaysTake control of your physical health with your choice of private healthcare or a gym allowanceKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesMake your money go further with our flexible compensation planFocus on your family with 17 weeks’ paid parental leave during your child’s first yearContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 "Work from Anywhere" days per yearNurture your language skills with in real‑life English, Spanish and Catalan lessonsFollow your passions and take a four‑week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.#J-18808-Ljbffr