Director of Customer Care Operations
hace 3 días
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. We are looking for a Director of Customer Care Operations, Europe region to help us continue delivering a 7-star experience to our customers and effectively manage our global Customer Care footprint. We are aiming higher than ever, and we are growing exponentially. A delightful customer experience when interacting with our product & Customer Care team is critical to help us achieve our big audacious goal of 1 million happy travellers per day. That's why we have come to the conclusion that we need you About the Role As Director of Customer Care Operations, Europe, you will set the vision and strategy for our German, Spanish, UK&I and French Customer Care operations; leading a growing team of in-house and outsourced professionals to deliver world-class service. You'll be accountable for customer satisfaction, team performance, and operational excellence while helping shape the future of Perk's global Customer Care organization. What You'll Do Lead and scale Europe Customer Care organisation of 700+ both in-house and outsourced professionals. Set and achieve performance targets and financial outcomes across all service areas in Europe, directly influencing overall business performance and profitability. Together with the Senior Directors of Global Operations, Operational Excellence and Planning and WFM, design and execute the regional customer care strategy aligned with our global goals. Take full responsibility for key performance indicators such as response times (SLAs) and customer satisfaction (CSAT) scores of the Europe region, and ensure continuous improvement. Partner with cross-functional teams (WFM, Operational Excellence,
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Director of Customer Care Operations
hace 2 semanas
Barcelona, España Perk A tiempo completoDirector of Customer Care Operations – EU About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that...
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Director of Customer Care Operations
hace 3 días
Barcelona, España Perk A tiempo completoDirector of Customer Care Operations – EU About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‐consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that...
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Director of Customer Care Operations
hace 2 días
Barcelona, España Perk A tiempo completoAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps...
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European Director, Customer Care Operations
hace 6 días
Barcelona, España Perk A tiempo completoA leading technology company based in Barcelona is seeking a Director of Customer Care Operations to lead and scale their European team.Solicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.The role requires 8-10 years of experience in managing customer care operations, with a focus on...
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Head of European Customer Care Operations
hace 5 días
Barcelona, España Perk A tiempo completoAn innovative travel management firm is seeking a Director of Customer Care Operations for Europe in Barcelona. This role involves leading a team of over 700 to ensure exceptional customer experience and operational excellence. The ideal candidate will possess 8-10 years of experience in customer care, managing both in-house and outsourced teams, and will...
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Director of Customer Care Operations
hace 5 días
Barcelona, Barcelona, España Perk A tiempo completoAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
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Director of Customer Care Operations
hace 6 días
Barcelona, España Perk A tiempo completoDirector of Customer Care Operations – EULa siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real...
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Customer Experience Operations Officer
hace 3 días
Barcelona, España Perk A tiempo completoDirector of Customer Care Operations – EU Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‐consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes...
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Senior Operations Manager
hace 1 día
Barcelona, España The Fork A tiempo completoWelcome to our fabulous world. We are **_TheFork_**. Our mission is to**_ bring happiness through amazing dining experiences, _**thanks to our 3 main products: **TheFork App** : the restaurant discovery and booking app for every occasion ️ **TheFork Manager** : the tool to digitize restaurant operations and be in full control of your business *** **TheFork...
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Director of Operations, Saas
hace 6 días
Barcelona, España Freightos A tiempo completo**About The Position**: WebCargo digitizes global freight sales for over 3,500 of the world’s largest logistics providers and carriers, enabling hundreds of thousands of bookings every quarter. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market. Chances are you have...
