Customer Experience Operations Officer
hace 9 horas
Director of Customer Care Operations – EU Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‐consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices worldwide, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. As Director of Customer Care Operations, Europe , you will set the vision and strategy for our German, Spanish, UK & Ireland, and French Customer Care operations; leading a growing team of in‐house and outsourced professionals to deliver world‐class service. You'll be accountable for customer satisfaction, team performance, and operational excellence while helping shape the future of Perk's global Customer Care organization. Lead and scale the Europe Customer Care organisation of 700+ professionals, both in‐house and outsourced. Set and achieve performance targets and financial outcomes across all service areas in Europe, directly influencing overall business performance and profitability. Collaborate with Senior Directors of Global Operations, Operational Excellence, and Planning & WFM to design and execute the regional customer‐care strategy aligned with our global goals. Take full responsibility for key performance indicators such as response times (SLAs) and customer satisfaction (CSAT) scores of the Europe region, and ensure continuous improvement. Partner with cross‐functional teams (WFM, Operational Excellence,
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Customer Service and Operations Officer
hace 7 días
Barcelona, España Blue Valet A tiempo completoBlue Valet is a startup that offers at leisure and business travellers a new way to travel and that offers comfort and time savings thanks to its valet parking service. Blue Valet has quickly established itself as the leader of valet parking in the major mobility hubs in France and is expanding internationally. Already present in major French cities and a...
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Customer Service and Operations Officer
hace 7 días
Barcelona, España Blue Valet A tiempo completoBlue Valet is a startup that offers at leisure and business travellers a new way to travel and that offers comfort and time savings thanks to its valet parking service. Blue Valet has quickly established itself as the leader of valet parking in the major mobility hubs in France and is expanding internationally. Already present in major French cities and a...
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Barcelona-Based Cargo Operations Officer
hace 2 semanas
barcelona, España SIA Engineering Company A tiempo completoA leading airline service provider in Barcelona is seeking a Cargo Operations Officer to manage cargo operations efficiently. You will handle bookings, coordinate shipments, ensure compliance with regulations, and track performance. Applicants should have logistics experience, fluency in English and Spanish, and strong communication skills. Join us for a...
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Cybersecurity Operational Resilience Officer
hace 1 semana
Barcelona, España AXA Group Operations A tiempo completoCybersecurity Operational Resilience Officer AXA is a world-leading insurance company that acts for human progress by protecting what matters. We have 153,000 employees in 54 countries working for 105 million customers, and we’ve created a dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a...
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Customer Experience Operations Lead
hace 5 días
Barcelona, España Rover.com A tiempo completo**Who we are**: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across...
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Customer Success Officer
hace 2 semanas
Barcelona, España TRIPLE A TECHNOLOGIES PTE. LTD. A tiempo completo**About Triple-A** Triple-A, the digital currency payment institution, enables businesses to pay and get paid in both traditional and digital currencies, volatility-free. From API to no-code integration, Triple-A’s frictionless, white-label payment solutions are designed to blend smoothly into existing business operations — all while upholding the...
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Operational Resilience Officer
hace 3 días
Barcelona, España AXA Group Operations A tiempo completoCOLONIA-ALLEE 10-20, KÖLN, DE, 51067; LISBOA; BRUXELLES; PARIS; MADRID; BARCELONA - SECURITY - 3570 - GO_DE_3 Specialist_1_Tariff - Hugo HAMAIDI **About AXA** As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic...
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Customer Experience and Operations Lead
hace 5 días
Barcelona, España Afterpay A tiempo completo**Company Description**: **Who We are** With a global mission to **“make the healthcare experience more human”**, Docplanner Group is the world's **biggest** healthcare platform, serving patients and the healthcare ecosystems **across 13 countries** in Europe and LATAM. We create digital apps and software solutions for doctors, clinics, hospitals and...
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Global Programme Officer Operations
hace 3 días
Barcelona, España Unilabs A tiempo completoAs a Global Programme Officer Operations, you will collaborate closely with the Programme sponsors and all stakeholders at all levels to develop and execute operational strategies, drive process improvements, and promote standardization and efficiency in the organization. **Responsibilities**: - Provides direct to support to programme sponsor to ensure key...
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Customer Operations Manager
hace 2 días
barcelona, España Smart Point A tiempo completoCustomer Operations Manager Make buildings smarter. Make services seamless. Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...