Change Management Director

Valencia, Spain
Full time
R
IQVIA
With approximately 90,000 employees in more than 100 countries, IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services for the healthcare industry.
IQVIA Healthcare Consulting Services supports healthcare organizations in driving innovation, operational excellence, and sustainable transformation, helping clients improve outcomes for patients and healthcare professionals.
Role IQVIA is looking for a Change Management Director based in Valencia to lead the change management, communications, stakeholder engagement and adoption strategy for large-scale digital transformation programs within public healthcare organizations in the Valencian Community.
This is a senior leadership role responsible for defining and executing the overall change management strategy, ensuring successful adoption of new healthcare technologies, processes and ways of working across complex and highly regulated healthcare environments.
The successful candidate will serve as the primary client-facing lead for change management activities, oversee multidisciplinary teams, and ensure all contractual change management, communication, training, and adoption objectives are successfully delivered and evidenced.
The role requires extensive experience leading organizational transformation initiatives, strong consulting and stakeholder management capabilities, and a proven track record delivering measurable adoption outcomes within healthcare or public sector environments.
Key Responsibilities Lead the Change Management workstream across complex healthcare transformation and digitalization programs.
Define and implement enterprise-wide change management strategies aligned with project and organizational objectives.
Conduct organizational impact assessments across processes, roles, governance structures, and organizational culture.
Establish and oversee the change management roadmap across all project phases, including initiation, design, deployment, go-live, stabilization, and optimization.
Design and execute stakeholder engagement strategies for executive leadership, operational management, healthcare professionals, administrative users, and external stakeholders.
Own and manage the communications strategy, ensuring effective messaging, engagement channels, feedback mechanisms, and communication governance.
Lead the design, governance, and delivery of change management workshops and adoption activities throughout the transformation lifecycle.
Build and manage networks of champions, super users, and reference users to support adoption across healthcare organizations.
Define and oversee training strategies and learning frameworks tailored to different user groups and organizational audiences.
Ensure successful coordination with training teams to deliver large-scale training activities and monitor user participation and completion metrics.
Identify organizational resistance, adoption barriers, and cultural challenges, implementing mitigation plans and targeted interventions.
Develop and maintain adoption measurement frameworks including readiness assessments, KPIs, success metrics, surveys, interviews, utilization indicators, and reporting dashboards.
Monitor and report on adoption performance, organizational readiness, and change effectiveness to project governance committees and executive stakeholders.
Oversee benefits realization activities, ensuring measurable outcomes are tracked against agreed baselines and transformation objectives.
Partner closely with functional, technical, program management, and clinical teams to ensure alignment between organizational, operational, and technology implementation goals.
Maintain accountability for contractual deliverables related to change management, training, communications, and stakeholder engagement.
Provide executive-level guidance and thought leadership to clients regarding organizational transformation and change adoption best practices.
Support business development activities, proposal development, client presentations, and strategic consulting opportunities.
Requirements MECES Level 2 academic qualification (Bachelor's Degree, Engineering Degree, Licentiate Degree, or equivalent).
Minimum of 10 years of experience leading change management initiatives within consulting, healthcare, technology transformation, or public sector environments.
Minimum of 5 years in leadership roles managing complex transformation programs and multidisciplinary teams.
Demonstrated experience leading change management activities for large-scale digital transformation or healthcare technology implementation projects.
Extensive experience designing and executing organizational change strategies, communication plans, stakeholder engagement programs, and adoption frameworks.
Strong experience with change management methodologies