Bell/Door Attendant

Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location Calle Maria Zambrano 2, Carretera General TF 47 KM 9, Tenerife Tener 38687, SpainVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe.
JOIN OUR TEAM
as a Bell/Door Attendant at The Ritz-Carlton Tenerife, Abama .
Who are we looking for?
Are you passionate about customer service and creating memorable guest experiences? As a Bell Attendant , you will be one of the first team members to welcome our guests, playing a key role in creating an outstanding first impression and ensuring an exceptional experience throughout their stay.
If you are a dynamic, professional, and service-oriented individual with a positive attitude and a passion for luxury hospitality, this is an excellent opportunity to develop your career at one of Europe's most prestigious resorts.
Your Responsibilities Will Include...
Welcome guests in a warm, professional, and personalized manner upon arrival and departure from the resort.
Assist with the transportation, loading, and unloading of luggage while ensuring the proper care and handling of guests' belongings.
Escort guests to their rooms, providing information about the resort's facilities, services, and available experiences.
Manage luggage storage, delivery, and retrieval in accordance with established procedures.
Respond to guest requests efficiently, courteously, and professionally.
Provide general information about the hotel, services, restaurants, activities, and local attractions.
Coordinate with the Front Office and other departments to ensure a seamless and personalized guest experience.
Handle the delivery of messages, packages, mail, and other items according to company standards.
Maintain assigned work areas in a clean, organized, and presentable condition.
Ensure luggage carts and other work equipment are maintained and in proper working order.
Respond promptly and effectively to requests for assistance from guests and colleagues.
Assist with managing guest and vehicle traffic flow when required.
Comply with The Ritz-Carlton's service, safety, and quality standards.
Protect the confidentiality of guest and company information.
Report any accidents, injuries, incidents, or unsafe working conditions in accordance with established procedures.
Maintain positive working relationships and collaborate effectively with other resort departments.
Anticipate guest needs and exceed expectations by delivering exceptional service.
Perform other reasonable job duties as requested by supervisors or management.
What We're Looking For In You...
High School Diploma, Secondary Education Certificate, or equivalent.
Previous experience in customer service, hospitality, tourism, or service-related positions is preferred.
Strong guest service orientation and passion for hospitality.
Ability to work effectively within a dynamic and multicultural team environment.
Excellent communication and interpersonal skills.
Professional, friendly, and proactive attitude.
Good physical condition and ability to handle and transport luggage.
Ability to multitask and remain calm under pressure.
Flexibility to work rotating shifts, weekends, and public holidays.
Basic computer literacy.
Fluency in Spanish and English; additional languages will be considered an advantage.
Valid work permit for Spain.
Preferred Qualifications
Previous experience in five-star hotels, luxury resorts, or international hospitality brands.
Knowledge of luxury service standards and personalized guest experiences.
Education or training in Tourism, Hospitality, or related fields.
Knowledge of the local destination and key tourist attractions.
Previous experience working in international and multicultural environments.
How We Inspire You...
Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama.
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