Quality And Process Excellence Lead
hace 1 semana
Educational Qualification
BE / B Tech / MBA / B.Stat from a Premier Institute
Skills (Must Have)
- Program management & change management
- Problem solving tools / analytical skills
- Excellent communication / interpersonal, facilitation skills
- High energy level, confident, assertive and team player
Experience (Minimum)
- Consulting Experience
- Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience.
- Experience of managing team of quality practitioners.
- Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
- Exposure to ISO, CMMi or COPC will be an added advantage
- Consulting experience in Shared Services Set up / BPO space is desirable
Job Description
- Responsible for driving quality initiatives for Wipro / Client Accounts.
- Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes
- Leverage business optimization & innovation tools & application for process re-engineering
- Benchmarking processes, Mgmt dashboard set up & building the best practices repository.
- Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
- Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
Roles & Responsibilities
- Exposure in driving high impact transformation projects involving technology and process re-engineering.
- Experience in relevant process excellence tools and machine learning programming are an added advantage
Qualifications
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for Quality / Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
- Drive standardization practices and ensure strict compliance in internal and client defined processes.
- Ensure all process metrics are met.
Mandatory Skills
- Ability to work in cross functional teams and demonstrated ability to drive change in the process.
- Demonstrated history of working in the outsourcing / offshoring industry or in related fields.
- Experience in managing Quality / Process Excellence initiatives for Large Engagements.
- Project management experience in driving six sigma and lean projects.
- Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
- Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients
- Well versed with MS Office Excel and PowerPoint
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