Training and Quality Assurance Lead
hace 6 meses
Title:
Training and Quality Assurance Lead
Company:
Everest Insurance (Ireland) Spain
Job Category:
Operations
**Job Description**:
- Company Overview: Join a leading insurance company dedicated to excellence and innovation in the financial services industry. We pride ourselves on delivering exceptional customer service and maintaining the highest standards of quality assurance across our operations. As we continue to grow, we are seeking a talented Training & Quality Assurance Lead to support our operations team and uphold our commitment to excellence.
- Position Overview: As the Training & Quality Assurance Lead, you will play a pivotal role in ensuring the highest standards of training and quality assurance across our UK & Ireland operations. You will be responsible for developing and implementing training programs, conducting quality assurance checks, and driving process improvements to enhance operational efficiency focusing on guidelines and procedures.
- If you are passionate about quality assurance and training excellence in the insurance industry and thrive in a dynamic, collaborative environment, we want to hear from you We will also be open to individuals outside of the insurance industry with expertise in video training content, and quality assurance.
- Key Responsibilities:
- Ensure internal and external support functions meet the highest standards of quality assurance.
- Conduct sample quality assurance checks and develop training plans and process documentation
- Create training content in the form of training videos, manuals, and guides.
- Deliver training on-demand and on a 1:1 basis
- Support colleagues in our European Business Centre and offshore business partners with UK&I specific training and assistance
- Design and validate quality assurance function controls, processes, and performance tracking.
- Provide performance metrics and recommendations for continuous improvement.
- Leadership of Quality Review and Focus Reviews. May be asked to perform reviews
- Re-Review of Supervisory Reviews to ensure supervisors are accurately reviewing files
- Technical Skills:
- Ensure accuracy of all potential audit findings and develop clear, concise reports.
- Ability to analyse complex data sets to identify root causes of issues and trends.
- Compliance with applicable standards, policies, and procedures.
- Strong communication and leadership skills.
- Skills in creating professional video content, using tools to piece together, change, and break down content into segments by topic.
- Demonstrated experience working in an agile delivery/matrix management environment within the insurance or financial services industry.
- Plan audits and write clear and concise reports that give senior executives key information. Reports must be balanced, constructive, and help management grasp the key issues in a way that will encourage them to be proactive
- Develop and monitor measurable improvement plans and effectively communicate so that management, QA team, and stakeholders are all working together
- Our Culture
- At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click
- here
to learn more about our culture.Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.-
- Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.
Type:
Regular
Time Type:
Primary Location:
Madrid, Spain
Additional Locations:
GDPR
-
Neon - Quality Assurance Lead
hace 3 semanas
Madrid, España Meteor A tiempo completo.ROLE SUMMARY ABOUT THE COMPANY Neon Screens LLC specializes in developing innovative, interactive digital display solutions, turning traditional screens into dynamic, responsive interfaces for modern businesses. Committed to seamless user experiences and cutting-edge technology, Neon Screens fosters an environment centered on creativity, collaboration, and...
-
Quality Assurance Lead
hace 2 meses
Madrid, España Roche A tiempo completoThe Position Quality Assurance Lead Throughout our 125-year history, Roche has grown into one of the world’s largest biotech companies and a global supplier of transformative innovative solutions across major disease areas. At Roche, we believe every employee makes a difference. We are passionate about transforming patients’ lives. We are confident in...
-
Quality Assurance Lead
hace 3 meses
Madrid, España Roche A tiempo completoThe Position Quality Assurance Lead Throughout our 125-year history, Roche has grown into one of the world's largest biotech companies and a global supplier of transformative innovative solutions across major disease areas.At Roche, we believe every employee makes a difference.We are passionate about transforming patients' lives.We are confident in both...
-
Quality Assurance Lead
hace 3 meses
Madrid, España Roche A tiempo completoThe PositionQuality Assurance Lead Throughout our 125-year history, Roche has grown into one of the world's largest biotech companies and a global supplier of transformative innovative solutions across major disease areas.At Roche, we believe every employee makes a difference. We are passionate about transforming patients' lives. We are confident in both...
-
Quality Assurance Lead
hace 5 días
Madrid, Madrid, España Take-Two Interactive Software Inc A tiempo completoAbout the Role: We are seeking a skilled Quality Assurance Lead to join our dynamic team in the video game industry. As a Quality Assurance Lead, you will play a pivotal role in ensuring the quality and integrity of our game titles throughout the development lifecycle.
-
Quality Assurance Lead
hace 4 meses
Madrid, España Roche A tiempo completoThe PositionQuality Assurance LeadThroughout our 125-year history, Roche has grown into one of the world's largest biotech companies and a global supplier of transformative innovative solutions across major disease areas.At Roche, we believe every employee makes a difference. We are passionate about transforming patients' lives. We are confident in both...
-
Quality Assurance Team Lead
hace 4 semanas
Madrid, Madrid, España Take-Two Interactive Software Inc A tiempo completoJob DescriptionWe are seeking an experienced Senior QA Manager to join our team at Take-Two Interactive Software Inc. The ideal candidate will have a strong background in quality assurance, with experience managing teams and projects.About the RoleLead a team of QA Testers to ensure high-quality game developmentDevelop and implement quality assurance...
-
Quality Assurance and Development Lead
hace 4 semanas
Madrid, Madrid, España Vestas A tiempo completoAbout UsVestas is a leading global wind power company that operates in the renewable energy sector. Our mission is to design, manufacture, install, and maintain wind turbines for electricity generation.Job SummaryWe are seeking a highly skilled Quality Assurance and Development Lead to join our team in Supplier Quality & Development. As a key member of our...
-
Quality Assurance Manager
hace 6 meses
Madrid, España NonStop Consulting A tiempo completoAre you a skilled Quality Assurance professional looking to make a significant impact in the pharmaceutical industry? Our client, a leading CRO specializing in clinical research nationally and internationally, is seeking a talented individual to join their team as a Quality Assurance Manager. You will have the opportunity to play a crucial role in...
-
Quality Assurance Lead
hace 4 semanas
Madrid, España Roche A tiempo completo.The Position Quality Assurance Lead Throughout our 125-year history, Roche has grown into one of the world's largest biotech companies and a global supplier of transformative innovative solutions across major disease areas. At Roche, we believe every employee makes a difference. We are passionate about transforming patients' lives. We are confident in both...
-
Quality Assurance Lead
hace 4 meses
Madrid, España Roche A tiempo completo.The PositionQuality Assurance LeadThroughout our 125-year history, Roche has grown into one of the world's largest biotech companies and a global supplier of transformative innovative solutions across major disease areas.At Roche, we believe every employee makes a difference. We are passionate about transforming patients' lives. We are confident in both...
-
Quality Assurance Lead
hace 7 meses
Madrid, España Roche A tiempo completoThe Position Quality Assurance Lead Throughout our 125-year history, Roche has grown into one of the world’s largest biotech companies and a global supplier of transformative innovative solutions across major disease areas. At Roche, we believe every employee makes a difference. We are passionate about transforming patients’ lives. We are...
-
Senior Quality Assurance Lead
hace 20 horas
Madrid, Madrid, España Zooplus Ag A tiempo completoJob OverviewZooplus Ag, a leading online pet platform, is seeking an experienced Senior Quality Assurance Lead to join our Product & Tech team. With over 20 years of experience in the eCommerce industry, we have established ourselves as Europe's leading online pet platform, serving over 9 million pet parents annually.About UsWe're driven by our core values...
-
Senior Quality Assurance Lead
hace 2 semanas
Madrid, Madrid, España Talent Connect A tiempo completoJob Title:Senior Quality Assurance Lead - SAP FICO/R2R Solutions SpecialistAbout the Role:Talent Connect is seeking an experienced Senior Quality Assurance Lead to drive innovative solutions for our clients' SAP FICO/R2R/Ariba modules. As a key member of our team, you will be responsible for ensuring the total quality of the systems and technologies...
-
Quality Assurance Lead
hace 4 semanas
Madrid, Madrid, España METEOR A tiempo completoJob DescriptionAbout the CompanyMeteors is a pioneering digital display solutions company that specializes in developing innovative, interactive interfaces for modern businesses. Our commitment to seamless user experiences and cutting-edge technology fosters an environment centered on creativity, collaboration, and continuous learning.About the RoleThe...
-
Quality Assurance Affiliate Lead
hace 6 meses
Salamanca-Madrid, España Astellas A tiempo completoAt Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others.Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society.Delivering meaningful differences for...
-
Key Quality Assurance Specialist
hace 1 mes
Madrid, Madrid, España Simplekyc A tiempo completoJob Title: Quality Assurance ManagerJob Summary:We are seeking a highly motivated and proactive Quality Assurance Manager to lead our Quality Assurance department. The ideal candidate will have experience in managing a team of QA professionals, developing effective testing methodologies, and implementing test automation processes.Responsibilities:Supervise...
-
Quality Assurance Lead
hace 4 semanas
Madrid, Madrid, España Gilead Sciences, S.L. A tiempo completoOverviewGilead Sciences, S.L. is a leading pharmaceutical company seeking an experienced Quality Assurance professional to join our European Product Distribution and Quality team.
-
Digital Quality Assurance Innovator
hace 2 días
Madrid, Madrid, España METEOR A tiempo completoCompany Overview: Meteor specializes in pioneering digital solutions, focusing on seamless user experiences and cutting-edge technology. Our company fosters an environment centered on creativity, collaboration, and continuous learning.About the Role: The Quality Assurance Lead will be instrumental in building and leading the quality assurance function at...
-
Strategic Quality Assurance Lead
hace 4 semanas
Madrid, Madrid, España Gleeds A tiempo completoAbout the RoleGleeds is a global leader in construction consultancy, shaping the built environment for clients worldwide. We are seeking an experienced Strategic Quality Assurance Lead to join our team, influencing the way people live, work, and travel.Salary: £60,000 - £80,000 per annum, depending on experienceAbout this opportunityWe strive to deliver...
