Process Excellence Manager
hace 4 semanas
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
Position Purpose
The position holder will will analyse, identify and understand opportunities to optimise processes leading to an improved customer experience and user experience as well as increased internal stakeholders satisfaction resulting from the process improvement activities.
The Process Excellence Manager is responsible for challenging the status quo, maintaining efficiency and quality in the work setting, identifying customer and internal stakeholder needs and enabling the ideation of best in class solutions, looking for ways to improve customer experience and internal productivity by making the best use of the business’s resources.
Projects will include a mix of business strategy, operations, and business process transformation initiatives to rationalize, streamline, and automate (if appropriate) core business processes.
Scope
Number of countries: Europe
- All business units (Pallets, Automotive, Pallecon)
- Indirect link to global CX for ensuring global standardisation & best practices where possible
Key Responsibilities
- Challenge the status quo of current processes to enable the ideation of best in class solutions based on customer expectations, identifying improvement opportunities to help streamline processes and increase efficiency, improving customer experience and internal stakeholders satifsaction
- Responsible for tracking key process improvement milestones and recommending adjustments and reporting on process accomplishments and deliverables
- Use metrics to demonstrate savings and efficiency gains that have been delivered to the organization incl. setting and running dashboards/measurements systems to measure progress on the projects and initiatives
- Develop strong collaborative relationships to achieve goals functionally and cross-functionally
- Manage the process improvement plan on a daily basis and orchestrate changes to the stakeholders, team members and Customer Experience Lead
- Coordinate with the Customers, CX Lead, Directors and Team Managers to ensure consistent solutions are applied
- Work alongside the Team Managers and the Change Management Lead to ensure a smooth transition to new processes
- To share and embed good practices around continuous improvement and further develop an improvement culture within the teams
Experience / Skills
- Experience working cross functionally in a matrix environment with experience managing project teams with a variety of stakeholders.
- Working within an Agile/Scrum framework to deliver service-based improvement projects is key, as is an understand of the Agile and Scrum methodology
- Proven experience of Continuous Improvement work, of which at least 1 year spent leading a change workstream or initiative
- Ability to communicate & collaborate effectively across all levels of the organization, drive consensus and influence relationships
- End-to-end experience of designing and delivering process improvement changes and embedding into business as usual
- Bachelors or Masters Degree
- Lean Six Sigma Certification
Preferred Education
Degree and equivalent
Preferred Level of Work Experience
3 - 5 years
Remote Type
Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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