Phone Support Specialist
hace 1 semana
At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting‑edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. The Role We’re looking for a highly communicative and detail‑oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real‑time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product‑related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience. What You’ll Do Respond promptly to customer inquiries via live call (secondary task: other text‑based channels). Troubleshoot technical issues, providing clear and concise instructions. Guide users through Holded’s features, offering personalized support based on their needs. Document customer interactions in our CRM and elevate issues when necessary. Identify recurring customer concerns and share insights with the Product and Engineering teams. Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution‑oriented service. About you 1+ year of experience in a Call Center Support or Customer Service role. Exceptional written communication skills with a focus on clarity and professionalism. Ability to multitask. Tech‑savvy with a quick ability to learn new tools and platforms. Basic knowledge of finance. Strong problem‑solving skills and attention to detail. Native Spanish speaker but fluent in English. Experience in a SaaS or tech support environment. Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom. Basic knowledge of business management software (accounting, invoicing, HR). What it's like to work with us Permanent contract Short work day on Fridays Free catered lunch at the office Referral program Continuous training: annual budget for training for each employee Fully equipped kitchen with snacks, drinks, and fresh fruit Top‑notch work equipment Office in front of the sea with ping‑pong, pool table, PlayStation… Interesting projects and a great work environment An excellent opportunity to grow with the company Discounts on a gym membership Seniority level Associate Employment type Full‑time Job function Customer Service Industries Software Development We do things a bit differently. There’s no corporate nonsense and no old‑fashioned hierarchy. Instead, we work in self‑sufficient, autonomous teams. We are an equal‑opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it. #J-18808-Ljbffr
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Phone Support Specialist
hace 5 días
Barcelona, España Holded A tiempo completoJoin the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is...
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Barcelona, España Holded A tiempo completoA leading software company in Barcelona is seeking a Phone Support Specialist. Ideal candidates have 1+ year experience in support roles, strong problem-solving skills, and are fluent in Spanish and English. The company offers a permanent contract, a short workday on Fridays, and numerous perks including free lunch and training opportunities.#
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SaaS Phone Support Specialist — Multilingual, Impactful
hace 1 semana
Barcelona, España Holded A tiempo completoA leading software company in Barcelona is seeking a Phone Support Specialist. In this role, you will assist customers with technical issues, navigate the platform, and ensure high levels of satisfaction. Ideal candidates have 1+ year experience in support roles, strong problem-solving skills, and are fluent in Spanish and English. The company offers a...
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Phone Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Holded A tiempo completoJoin the team. Make an impact.AtHolded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is...
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SaaS Phone Support Specialist – Growth
hace 1 semana
barcelona, España Holded A tiempo completoA tech startup in Barcelona is seeking a Phone Support Specialist to enhance customer experience through real-time assistance. The ideal candidate will have over 1 year of customer service experience, exceptional communication skills, and be fluent in both Spanish and English. Responsibilities include troubleshooting issues, guiding users, and maintaining...
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Customer Support Specialist
hace 5 días
Barcelona, España EG Hire Global A tiempo completoCustomer Support Specialist Join EG Hire Global to work as a Customer Support Specialist. The role is based in Greece and offers remote or on‑site options. Languages We're Hiring For Good English Dutch, French, German, Italian, Polish, Norwegian, Czech, Portuguese, Spanish, Swedish, Finnish, Danish Benefits Competitive salary and performance bonuses Paid...
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Customer Support Specialist
hace 1 semana
Barcelona, España EG Hire Global A tiempo completoCustomer Support SpecialistJoin EG Hire Global to work as a Customer Support Specialist. The role is based in Greece and offers remote or on‑site options.Languages We're Hiring ForGood EnglishDutch, French, German, Italian, Polish, Norwegian, Czech, Portuguese, Spanish, Swedish, Finnish, DanishBenefitsCompetitive salary and performance bonusesPaid...
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Phone Support con Catalán Nativo y Español
hace 1 semana
Barcelona, España team.blue Spain A tiempo completo**Puesto de trabajo**:Phone Support con Nível Nativo de Catalán y Español **Departamento**:Phone Support **Ubicación**:Oficina ubicada en Barcelona *** Responsabilidades**: - Establecer una relación de confianza con cada cliente que contacte con nosotros, representando los valores de la empresa. - Detectar las necesidades de nuestros clientes,...
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Customer Support Specialist
hace 1 semana
Barcelona, España EG Hire Global A tiempo completoJoin to apply for the Customer Support Specialist role at EG Hire Global .Job DescriptionWe’re hiring Customer Support to join international teams based in Greece, with remote or on-site options available.Languages We’re Hiring ForGood English and one of the...
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Customer Support Specialist
hace 1 semana
Barcelona, España EG Hire Global A tiempo completoJoin to apply for the Customer Support Specialist role at EG Hire Global .We’re hiring Customer Support to join international teams based in Greece, with remote or on‑site options available.Languages We're Hiring For: Good English and one of the following: Dutch, French, German, Italian, Polish, Norwegian, Czech, Portuguese, Spanish, Swedish, Finnish and...
