Phone Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Holded A tiempo completo

Join the team. Make an impact.

At
Holded
, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential.
We are looking for passion, creativity, and commitment
. In return, we offer the same.

The Role

We're looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you'll provide real-time assistance to our users through phone, helping them navigate Holded's platform, troubleshoot issues, and offer product-related advice. You'll be at the forefront of ensuring our customers have a seamless and satisfying experience.

What You'll Do:


• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).


• Troubleshoot technical issues, providing clear and concise instructions.


• Guide users through Holded's features, offering personalized support based on their needs.


• Document customer interactions in our CRM and escalate issues when necessary.


• Identify recurring customer concerns and share insights with the Product and Engineering teams.


• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service

About you

  • 1+ year of experience in a Call Center Support or Customer Service role.
  • Exceptional written communication skills with a focus on clarity and professionalism.
  • Ability to multitask.
  • Tech-savvy with a quick ability to learn new tools and platforms.
  • Basic Knowledge of finance
  • Strong problem-solving skills and attention to detail.
  • Native in Spanish but fluent in English.

Extra awesome

  • Experience in a SaaS or tech support environment.
  • Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
  • Basic knowledge of business management software (accounting, invoicing, HR).

What it's like to work with us

  • Permanent contract
  • Short work-day on Fridays
  • 26 paid vacation days
  • Free catered lunch at the office
  • English/Spanish classes
  • Referral program
  • Continuous Training: annual budget for training for each employee
  • Fully equipped kitchen with snacks, drinks, and fresh fruit
  • Top-notch work equipment
  • Office in front of the sea with ping pong, pool table, PlayStation…
  • Interesting projects and a great work environment
  • An excellent opportunity to grow with the company
  • Discounts on a Gym membership

At Holded, we do things a bit differently. There's no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn't start Holded to be another software company. We started Holded to
be epic
, and you will be part of it.

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