Customer Service Representative with High Level of German
hace 1 mes
Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.
Join us in contributing to a vibrant innovative culture Our Client is home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal, and nurture in the pursuit of a cleaner, healthier world.
As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. We're Curious: Proactive approach to problem-solving and a 'can do' attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way.
- You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions.
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media.
- Developing a sound understanding of the products and services offered by our client.
- Embrace our company values and act as a brand ambassador.
What skills and experience will you bring to us?
- Fluent level of German with exceptional grammar and spelling skills.
- High level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem solving.
What do we offer?
- Start date: October 18th.
- Contract: Temporary 3 months (1-month probation period).
- Part time: (20 hours/week).
- Working days/Hours: Monday to Friday (4h per day to be defined between 9h and 16h).
- Salary: 9,230.77 euros gross per year.
- Incentives: Top performance incentives.
- Paid bank holidays + 1 extra day in lieu.
- Hybrid work model: 4 days per month at the office / training / rest from home.
- Training: 2 weeks training - possibly full time (Monday to Friday, 9h to 18h, 1h lunch, 1 early day).
- Office location: Barcelona (La Sagrera).
- Other Benefits: Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training courses.
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you
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