Client Service
hace 2 semanas
At MBC, we continue to grow and are now looking for a Client Service & AML/KYC Analyst to join us.
About MBCMay Business Consulting is an international consulting firm that offers advice on digital transformation, change management, efficiency, and control. We have a customer-centric approach, proactively engaging to maximize our added value. We have offices in Spain and the United Kingdom and work on international projects with financial institutions, fintech companies, and startups.
About the RoleThe selected person will participate in the KYC processes across One Europe business units while ensuring a best-in-class client experience in terms of simplicity, transparency, and time to market in one of our clients from the banking sector.
Responsibilities:- Helping to manage a specific client portfolio in terms of New KYC requests .
- Continuous contact with Internal or External clients to ensure a best-in-class onboarding and refresh processes through the most appropriate channel: phone call, chat, meeting, email.
- Maintain E2E tracking of ongoing cases by liaising with the client (internal or external) with the KYC analyst teams and compliance units.
- Understand new business onboarding requirements to look for the best fitted onboarding for each entity.
- Ensure effective identification and escalation of non-responsiveness cases.
- Communicate with business units & AML team for clearance of cases status.
- Ensure timely, efficient reporting of daily & MIS.
- Identify, communicate, and remediate process breakdowns and best practices.
- Create and deliver reporting on process effectiveness to leadership team.
- Establish working & effective relationships with local and global teams.
- Ensuring documentation and standard operating procedures are up to date with all relevant approvals in place.
- Operational Management & Training.
- Escalation Handling.
- Bachelor’s degree.
- Client-oriented profile.
- High level of English and German.
- Strong interpersonal and verbal communication skills with the ability to apply sound reasoning when delivering services.
- Knowledge of money laundering schemes.
- Be self-motivated and must have the ability to work independently.
- Be able to handle highly confidential information professionally and with appropriate discretion.
- Has the ability to effectively handle a fast-paced environment and successfully meet established deadline requirements.
- Permanent contract.
- Open compensation package: We adapt to your experience and expectations.
- Participate in various interesting projects with an international focus and in a continuously growing sector.
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