Empleos actuales relacionados con Head of Customer Support - Madrid - Super
-
Madrid, España Spendesk A tiempo completoA leading spend management platform in Madrid is looking for a Head of Customer Operations to lead their support organization. The role involves scaling a multi-tier support team, ensuring customer satisfaction above 90%, and integrating AI-driven tools. A successful candidate will have over 7 years of experience in customer support roles, including...
-
Madrid, España Spendesk A tiempo completoA leading spend management platform in Madrid is looking for a Head of Customer Operations to lead their support organization. The role involves scaling a multi-tier support team, ensuring customer satisfaction above 90%, and integrating AI-driven tools. A successful candidate will have over 7 years of experience in customer support roles, including...
-
Head of Customer Experience
hace 3 días
Madrid, España 3Commas.io A tiempo completoGet AI-powered advice on this job and more exclusive features.3Commas.iois a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API...
-
Head of Customer Experience
hace 5 días
Madrid, España 3Commas.io A tiempo completoGet AI-powered advice on this job and more exclusive features.3Commas.iois a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API...
-
Head of Customer Service
hace 1 semana
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
-
Head of Customer Service
hace 2 horas
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
-
Head of Customer Experience
hace 2 horas
Madrid, España 3Commas.io A tiempo completoRole Overview As Head of Customer Experience (CX) at 3Commas.io, you will influence our customer experience strategy across the entire lifecycle — from acquisition and onboarding to support, retention, and community engagement. Your mission is to deliver a world‑class, AI‑enhanced CX function that drives satisfaction, loyalty, and growth across our...
-
Head of Customer Experience
hace 2 horas
Madrid, España 3Commas Capital Inc. A tiempo completo3Commas.iois a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API enable traders to automate and optimize across 15+ major...
-
Head of Customer Service
hace 5 días
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 GroupDescripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
-
Head of Customer Service
hace 5 días
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 GroupDescripción de empresaAre you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
Head of Customer Support
hace 3 horas
Overview It’s an exciting time to join us We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.The Head of Customer Support is responsible for leading the overall customer support strategy, ensuring scalable, high-quality support operations that drive customer satisfaction, retention, and business growth. This role combines strategic leadership, operational excellence, and cross-functional influence, with full ownership of support performance, team development, and continuous improvement across all support channels.What you will be doing Strategy, Leadership & Ownership Lead, coach, and mentor Team Leaders and Supervisors, building a high-performing, scalable support organization.Set clear goals, KPIs, and success metrics aligned with company objectives.Drive workforce planning, budgeting, and capacity forecasting.Establish a strong performance management culture through regular reviews, coaching, and development plans.Contribute to company-level strategic initiatives, including managing planning and discussions around customer support coverage for existing and new markets, if applicable.Customer Support Operations Oversee end-to-end support operations across all channels (email, chat, phone, social).Ensure SLAs, CSAT, and quality standards are consistently met and improved.Own escalation management and resolution of high-impact customer issues.Design, implement, and continuously optimize support processes, workflows, and policies.Ensure operational readiness during periods of growth, change, or peak demand.Cross-Functional Collaboration & Customer Advocacy Act as the primary customer advocate within the organization.Partner closely with Continuous Improvement, Product, Engineering, Marketing, Sales, and other teams to surface customer insights and recurring issues.Influence product and process improvements and ensure alignment between customer needs and business priorities.Represent Customer Support in leadership forums and cross-functional initiatives.Drive a closed-loop feedback process between Support and internal stakeholders.Customer Experience, Quality & Performance Own customer experience metrics including CSAT, FCR, AHT, FRT, Resolution Time, and quality scores.Ensure consistent, fair, and high-quality support interactions across the team.Personally handle or oversee critical escalations when needed.Tools, Systems & Innovation Own the support tech stack (e.g., Zendesk, Salesforce, Freshdesk, QA and analytics tools).Drive tool optimization, automation, and AI adoption where appropriate.Stay current on industry best practices, emerging technologies, and CX trends.Ensure data integrity, reporting accuracy, and system scalability.We are looking for someone who Has 7+ years of experience in Customer Support / Customer Service, with 3+ years in a senior leadership role (Head, Director, or equivalent).Has relevant industry experience and a strong understanding of customer expectations, regulatory considerations, and operational challenges within the sector.Has proven experience leading managers and team leaders in a fast-paced, high-growth environment.Demonstrates strong strategic thinking and execution capability.Is highly data-driven and comfortable owning metrics, forecasts, and budgets.Has excellent communication, stakeholder management, and decision-making skills.Is customer-obsessed, with high emotional intelligence and resilience.Has hands-on experience with customer support platforms and CRM systems.Is fluent in English and Greek, with excellent written and verbal communication skills.About us We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.Shaping the future of play At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.Global recognition and standards The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).#J-18808-Ljbffr
