Head of Customer Operations — Global, AI-Driven Support

Role OverviewThe Head of Customer Support will lead and scale a high-performing customer support organization, ensuring exceptional service delivery while driving efficiency through data, process optimization, and automation. This role is responsible for defining the support strategy, managing global or multi-tier support teams, and leveraging AI, RPA, and...

A global technology company is seeking a Head of Customer Support to lead their customer support strategy in Madrid. This role requires 7+ years of experience in customer service, with a strong focus on leadership and operational excellence. The candidate should possess excellent communication skills, be data-driven, and have a proven track record in...

Join to apply for theHead of Customer Operationsrole atSpendesk .We’re looking for aHead of Customer Operationsto lead and scale our multi-tier support organization (Levels 1–3). You’ll design and execute our support strategy to deliverexceptional customer experiencesacross multiple markets, languages, and channels — achieving aCSAT of 90+while...

Join to apply for theHead of Customer Operationsrole atSpendesk .We’re looking for aHead of Customer Operationsto lead and scale our multi-tier support organization (Levels 1–3). You’ll design and execute our support strategy to deliverexceptional customer experiencesacross multiple markets, languages, and channels — achieving aCSAT of 90+while...

A leading spend management platform in Madrid is looking for a Head of Customer Operations to lead their support organization. The role involves scaling a multi-tier support team, ensuring customer satisfaction above 90%, and integrating AI-driven tools. A successful candidate will have over 7 years of experience in customer support roles, including...

Get AI-powered advice on this job and more exclusive features.3Commas.iois a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API...

Get AI-powered advice on this job and more exclusive features.3Commas.iois a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API...

Join to apply for theHead of Customer Operationsrole atSpendesk.We’re looking for aHead of Customer Operationsto lead and scale our multi-tier support organization (Levels 1–3). You’ll design and execute our support strategy to deliverexceptional customer experiencesacross multiple markets, languages, and channels — achieving aCSAT of 90+while...

A global technology company is seeking a passionate professional to enhance customer support operations through process optimization and automation. The role requires mapping processes, configuring tools like Zendesk for efficiency, and implementing AI-driven solutions. Strong analytical, communication, and collaboration skills are crucial, along with a...

A global technology company is seeking a passionate professional to enhance customer support operations through process optimization and automation. The role requires mapping processes, configuring tools like Zendesk for efficiency, and implementing AI-driven solutions. Strong analytical, communication, and collaboration skills are crucial, along with a...