Head of Customer Service

hace 1 día

Madrid, España AUTO1 Group A tiempo completo

Join to apply for the Head of Customer Service role at AUTO1 GroupDescripción de empresaAre you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO, we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you.ResponsibilitiesLead and develop a large and diverse team, promoting collaboration, proactivity, and a customer‑centric mindset.Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution.Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality.Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio.Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives.Lead the documentation team, ensuring efficient and risk‑free vehicle transfer processes to the final customer.Drive process automation to reduce handling time and enhance overall customer experience.QualificationsDegree in Business Administration, Economics, or related fields; MBA or complementary training is a plus.Experience leading large teams (20+ people) in customer service, after‑sales, or similarly complex environments.Strong continuous‑improvement mentality, strategic approach, and results orientation.Experience managing third‑party agreements, negotiations, and KPI tracking.Excellent analytical, organizational, and strategic planning skills.Experience in process automation and managing complex operational workflows.Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics).Experience with data visualization and reporting tools (Tableau, Redash).C1 level of English (spoken and written).BenefitsPermanent contract and competitive compensation package, with real opportunities for growth based on performance.Flexible compensation options.A dynamic and diverse international environment within a fast‑growing company.Access to continuous training through Auto1 Academy and biannual performance evaluations.Seniority levelDirectorEmployment typeContractJob functionOtherLocationAlcobendas, Community of Madrid, Spain #J-18808-Ljbffr

  • Head of Customer Service

    hace 1 semana

    Madrid, España AUTO1 Group A tiempo completo

    Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

  • Head of Customer Service

    hace 6 días

    Madrid, España AUTO1 Group A tiempo completo

    Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

  • Head of Customer Service

    hace 1 día

    Madrid, España AUTO1 Group A tiempo completo

    Join to apply for the Head of Customer Service role at AUTO1 GroupDescripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

  • Head of Customer Service

    hace 4 días

    Madrid, España AUTO1 Group A tiempo completo

    Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

  • Head of Customer Service

    hace 2 semanas

    Madrid, España DAZN Group A tiempo completo

    **Job Title**: - Head of Customer Service**Location**: - Madrid, Spain**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we bring new ideas to...

  • Head of Customer Service

    hace 3 días

    Madrid, España VELUX A tiempo completo

    At VELUX, we give you the chance to grow. To shape your own career. To be part of a company that leads the market in sustainable indoor living. A company that aspires to transform the life of both people and planet. We offer you a world of opportunities – if you have the ability and the drive to take them.Position The Head of Customer Service will be an...

  • Head of Customer Service

    hace 1 día

    Madrid, España VELUX A tiempo completo

    At VELUX, we give you the chance to grow. To shape your own career. To be part of a company that leads the market in sustainable indoor living. A company that aspires to transform the life of both people and planet. We offer you a world of opportunities – if you have the ability and the drive to take them.Position The Head of Customer Service will be an...

  • Head of Customer Service, Iberia – Strategic Leader

    hace 1 día

    Madrid, España VELUX A tiempo completo

    A leading sustainable indoor living company is seeking a Head of Customer Service in Alcobendas. This role involves overseeing customer service operations, developing strategies to enhance customer satisfaction, and leading a team of professionals in a dynamic environment. The ideal candidate will have a Master's degree, strong leadership skills, and be...

  • Head of Service

    hace 6 días

    Madrid, España AUTO1 Group A tiempo completo

    Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

  • Head of Customer Service

    hace 6 días

    Madrid, España AUTO1 Group A tiempo completo

    Join to apply for theHead of Customer Servicerole atAUTO1 Group Descripción de empresaAre you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...