Service Desk Coordinator
hace 4 semanas
Description
Please read before applying ️ ️
This is a Temp contract, 2 months.
You must have a good English level.
You are located in Madrid.
Key Responsibilities
Maintain accurate and up-to-date Salesforce Database.
Maintain compliance with policies and procedures.
Drive improvements in the control and management of master data.
Conduct master data audits on existing and newly set up customers.
Provide support on Customer transactions.
Analyze and report key performance indicator results for Customer Data, enhancement queue, benchmark results and identify improvement opportunities.
Assist with writing documentation as needed for customer database, policies, standards, controls and procedures and train accordingly.
Respond to internal customer inquiries regarding Masterdata, billing, transactions, and other topics related to account health.
Your Profile
Desirable experience in similar position.
Proven experience in problem solving.
Personal: Analytical, excellent listener, potential leader, relationship builder, team player, strategic thinker, excellent communicator, versatile.
Technical: High level of knowledge in SAP, Salesforce, MS Excel mandatory. Good knowledge of the transactional model also valuable.
You speak Fluent English; a second language is a real plus.
Preferred Education
Bachelors.
Preferred Level of Work Experience
1 - 3 years.
Remote Type
Hybrid Remote.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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