Account Managers/Senior Account Manager
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With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client‑facing presentations.
3+ years of experience in iGaming (either as an
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