Travel Concierge
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This is not only a customer support position.
We're hiring a Travel Concierge / Travel Manager who owns client outcomes , negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control .
Your Mission
You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip .
You don't just assist — you advise, negotiate, close, and deliver .
What You Will Do Client Ownership (End-to-End)
- Lead direct conversations with clients (chat, email, calls)
- Clarify preferences, constraints, budgets, and expectations
- Guide clients toward the best-fit solution and close bookings
- Stay responsible for the trip before, during, and after travel
Travel Design & Partner Negotiations
- Design complete ski & mountain travel packages:
- hotels & chalets
- transfers
Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners
- availability & room allocation
- upgrades, perks, and added value for clients
- Compare multiple partner offers and select the best commercial and experiential outcome
- Maintain and grow long‐term partner relationships
Commercial Thinking & Upsell
- Proactively suggest higher‐value or better‐fit options
- Increase booking value through relevance, not pressure
- Think in terms of experience quality, conversion, and margin
- Balance client satisfaction with commercial goals
- Manage bookings, confirmations, changes, and payments
- Handle exceptions and last‐minute changes calmly and independently
- Ensure accuracy, timelines, and zero loose ends
Product & AI Contribution
- Identify recurring client needs, objections, and emotional patterns
- Feed insights into our AI‐powered travel assistant
- Collaborate with product and marketing teams to improve matching, conversion, and retention
Who You Are
You are not a customer support agent.
You are closer to a travel advisor, travel manager, or concierge with commercial responsibility .
- You have experience in travel, hospitality, concierge, or luxury services
- You've handled partner negotiations (hotels, suppliers, DMCs, venues, etc.)
- You're comfortable discussing prices, terms, and alternatives
- You take ownership instead of escalating problems
- You stay calm under pressure and enjoy autonomy
Skills & Tools
- French, Spanish, or German — strong plus
- Confident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT
This Role Is NOT For
- Customer support or ticket‐based roles
- People without negotiation or sales responsibility
- Candidates who don't want ownership over outcomes
Why Join Us
- Build a premium travel product , not a mass OTA
- Work in a role with real commercial influence
- Be part of a fast‐scaling, international team
- Access to partner trips, internal testing travel, and industry perks
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