IT Service Management
hace 1 semana
About the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end‑to‑end. This role is key to ensuring that services are reliable, efficient, and well‑aligned with business needs. You'll work cross‑functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction. Key Responsibilities Design and optimise end‑to‑end IT service and support processes, including stakeholder alignment and documentation. Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards. Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders. Drive continuous improvement by identifying process inefficiencies and implementing corrective actions. Support the team lead with contract management and vendor negotiations. Act as the interface between technical experts and service agents to foster collaboration and service excellence. Collaborate as a key member of project teams during IT service rollouts and transformations. Handle escalation processes professionally and ensure resolution pathways are followed. Maintain a high level of customer satisfaction through proactive service delivery and communication. Qualifications A university degree in technical, economic or related disciplines. 3+ years of experience in IT service management or a similar role. Strong understanding of IT service management frameworks (e.g., ITIL) and service quality assurance. Strong experience with Jira, Confluence. Excellent communication skills, with the ability to manage diverse stakeholders and teams. Fluent in German and English (written and spoken) — both are mandatory. Proven skills in negotiation and conflict resolution. Strong analytical thinking and solution‑oriented mindset. #J-18808-Ljbffr
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IT Service Management
hace 2 semanas
Madrid, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management
hace 1 semana
Madrid, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end‑to‑end. This role is key to ensuring that services are reliable, efficient, and well‑aligned with business needs. You'll work cross‑functionally with service providers,...
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IT Service Manager
hace 2 semanas
madrid, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the IT team. The profile responds to a key player in the organization and will be instrumental in shaping strategic applications and IT infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain...
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IT Service Manager
hace 2 semanas
Madrid, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the IT team. The profile responds to a key player in the organization and will be instrumental in shaping strategic applications and IT infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain...
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It Service Management German Speaker
hace 1 semana
Madrid, España rindus A tiempo completoAbout the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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It service management german speaker
hace 5 días
Madrid, España Rindus A tiempo completoAbout the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Manager
hace 4 semanas
Madrid, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experiencedIT Service Manager to join the out IT team. The profile responds to a key player in the organisation and will be instrumental in shaping strategic applications and It infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain...
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IT Service Management German speaker
hace 23 horas
Madrid, España rindus A tiempo completoAbout the Role We seek a highly motivatedIT Service Managementto join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management Lead — End-to-End Excellence
hace 1 semana
madrid, España rindus A tiempo completoA leading IT services company in Madrid is looking for a motivated IT Service Management professional. You will oversee the design and optimization of IT support processes to ensure efficiency and reliability. Responsibilities include managing service providers, monitoring performance, and collaborating across teams. The ideal candidate has over 3 years in...
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IT Service Manager
hace 1 semana
Madrid, España Manning Global A tiempo completoOur client, a leading global ICT service provider, is recruiting for an ** IT ** ** Service Manager ** to join their business in *** **Spain ** **.** **Position Title**: **IT Service Manager** **Position Type**: - Permanent**Start Date**: - ASAP**Location**: - Madrid, Spain**Contact**: - Tamara Rajic | +49 (0) 89 23 88 98 74**Position Overview**: - As...
