IT Service Manager
hace 4 días
At Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the IT team. The profile responds to a key player in the organization and will be instrumental in shaping strategic applications and IT infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain scalable and robust systems with high quality and security standards. If you are passionate about using data-driven systems, we would like to meet you. Responsibilities The IT Service Manager is responsible for the daily management of the service, with technical knowledge and experience in the Service Desk. At the outset, they gather specifications for the client's technological environment and validate coverage, inventory, and technical skills. For high-volume services (>1,000 requests/month), a team of managers led by a Project Manager participates during the transition. The Service Manager understands the client's business to adjust service capacity, manage demands, and user profiles. Evaluates and validates contracted coverage, work centers, schedules, calendars, and technological resources. Coordinates with internal departments and external providers to escalat(e) requests and manage SLAs. Designs and deploys the service implementation plan, assessing risks and phases according to the type of transition. Defines communication mechanisms with the client and helps set up or update the service catalog, prioritizing critical services. Maintains support tools, trains the team, and monitors support quality and SLA compliance. Regularly informs the customer about service activity, recurring requests, and improvement proposals. Manages Level 2 requests and non-standard changes, striving to simplify them for the Level 1 team. Identifies and notifies of additional volumes or extra services to adjust billing and expand services if necessary. Detects and resolves causes of poor quality in service delivery, promoting continuous improvement. Works under the direction of the company's operations department and participates in service development meetings. Qualifications Educational Background: University degree or vocational training with extensive experience in Computer Science, Information Technology, or a related field. Customer needs management: previous experience identifying, setting up and implementing new customer needs. Data: Experience and knowledge about Data Science or Data Architecture. Technical Stack: Basic knowledge of operating system administration, databases, networks, telecommunications, Cloud, AWS or Azure, Active Directory, etc. Reporting creation: experience creating and sharing clear and simple reports and documentation. Good English level. Strong analytical and problem-solving skills. Communication skills: Excellent communication and collaboration skills. Outsourced service: experience managing outsourced services, based in KPIs tracking and achievement. #J-18808-Ljbffr
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IT Service Manager
hace 2 días
Madrid, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experienced IT Service Manager to join the IT team. The profile responds to a key player in the organization and will be instrumental in shaping strategic applications and IT infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain...
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IT Service Manager
hace 2 semanas
Madrid, España Eskape IT Services A tiempo completoAt Eskape IT Services we are looking for a dynamic and experiencedIT Service Manager to join the out IT team. The profile responds to a key player in the organisation and will be instrumental in shaping strategic applications and It infrastructure to support business objectives. Your role will be to understand the needs of the business, develop and maintain...
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madrid, España Eskape IT Services A tiempo completoA dynamic IT services company in Madrid seeks an experienced IT Service Manager to oversee daily service operations and manage technical requests. The successful candidate will need a background in Computer Science or IT, with hands-on experience in managing customer needs and knowledge of Data Science. This role involves coordinating with various providers,...
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IT Service Manager
hace 13 horas
Madrid, España Manning Global A tiempo completoOur client, a leading global ICT service provider, is recruiting for an ** IT ** ** Service Manager ** to join their business in *** **Spain ** **.** **Position Title**: **IT Service Manager** **Position Type**: - Permanent**Start Date**: - ASAP**Location**: - Madrid, Spain**Contact**: - Tamara Rajic | +49 (0) 89 23 88 98 74**Position Overview**: - As...
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IT Service Manager
hace 2 semanas
madrid, España JR Spain A tiempo completoSocial network you want to login/join with: About the Role We seek a highly motivated IT Service Manager to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work...
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IT Service Manager
hace 4 días
Madrid, España Iwantic A tiempo completoDesde la división de IT&Cloud estamos buscando un/a IT Service Manager para una importante empresa (cliente final) del sector logístico con sede en Madrid. **¿Qué harás?** - Liderar las operaciones diarias garantizando la agilidad y calidad de los servicios de TI. - Apoyar a los equipos de operaciones en la implantación de nuevos servicios. - Gestión...
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Service Manager
hace 2 semanas
Madrid, España Azertium IT Global Services SL A tiempo completoDescripción Desde Azertium IT nos gustaría contar con los mejores profesionales del Sector. Actualmente, estamos en búsqueda de Service Manager, con al menos dos años de experiência profesional para formar parte de nuestro equipo con gran desarrollo. Buscamos un perfil de service manager, con bastante carga administrativa con conocimientos de...
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It service manager
hace 3 semanas
Madrid, España GRUPO SOLUTIO A tiempo completo¿Te apetece formar parte de una compañía en pleno crecimiento? ¿Y trabajar rodeado del mejor TALENTO en proyectos realmente innovadores? En SOLUTIO es posible y nos gustaría conocerte. Seleccionamos para incorporación estable en nuestro equipo en cliente en Macrid (zona IFEMA), a un/a IT Service Manager, con experiencia previa en la implementación y...
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Service Delivery Manager
hace 4 semanas
Madrid, España EOS IT Company A tiempo completoOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Service Delivery Manager
hace 2 semanas
Madrid, España EOS IT Company A tiempo completoOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
