It service management german speaker
hace 1 semana
About the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction. Key ResponsibilitiesDesign and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation. Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards. Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders. Drive continuous improvement by identifying process inefficiencies and implementing corrective actions. Support the team lead with contract management and vendor negotiations. Act as the interface between technical experts and service agents to foster collaboration and service excellence. Collaborate as a key member of project teams during IT service rollouts and transformations. Handle escalation processes professionally and ensure resolution pathways are followed. Maintain a high level of customer satisfaction through proactive service delivery and communication.What you bring:A university degree in technical, economic or related disciplines. 3+ years of experience in IT service management or a similar role. Strong understanding of IT service management frameworks (e.g., ITIL) and service quality assurance. Strong experience with Jira, Confluence. Excellent communication skills, with the ability to manage diverse stakeholders and teams. Fluent in German and English (written and spoken) — both are mandatory. Proven skills in negotiation and conflict resolution. Strong analytical thinking and solution-oriented mindset.
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It Service Management German Speaker
hace 2 semanas
Madrid, España rindus A tiempo completoAbout the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management German speaker
hace 5 días
Madrid, España rindus A tiempo completoAbout the Role We seek a highly motivatedIT Service Managementto join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management
hace 2 semanas
Madrid, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end‑to‑end. This role is key to ensuring that services are reliable, efficient, and well‑aligned with business needs. You'll work cross‑functionally with service providers,...
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IT Service Management
hace 3 semanas
Madrid, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management
hace 2 semanas
madrid, España rindus A tiempo completoAbout the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end‑to‑end. This role is key to ensuring that services are reliable, efficient, and well‑aligned with business needs. You'll work cross‑functionally with service providers,...
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Italian Fluent Speaker Customer Service
hace 24 horas
Madrid, España Global Human Capital Group A tiempo completo**Requirements**: - Native speaker Italian SKILLS REQUIRED: - Strong understanding of Customer Relationship Management. Sales negotiation skills - Understanding & delivering the “best in class” customer service at all times. - General knowledge of networking and communications technology - Ability to use standard software: MS Office Applications &...
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Customer Service
hace 5 días
Madrid, España Msx International A tiempo completoCustomer Service - German Speaker (Swiss German)MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of sales performance, repair optimization and...
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IT Service Management Lead — End-to-End Excellence
hace 2 semanas
madrid, España rindus A tiempo completoA leading IT services company in Madrid is looking for a motivated IT Service Management professional. You will oversee the design and optimization of IT support processes to ensure efficiency and reliability. Responsibilities include managing service providers, monitoring performance, and collaborating across teams. The ideal candidate has over 3 years in...
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Customer Service
hace 5 días
Madrid, España Msx International A tiempo completoCustomer Service - German Speaker (Fluent in Swiss German)4 days ago Be among the first 25 applicantsCompany DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage...
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Customer Service
hace 5 días
madrid, España Msx International A tiempo completoCustomer Service - German Speaker (Fluent in Swiss German) 4 days ago Be among the first 25 applicants Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively...
