It service management german speaker
hace 2 semanas
About the Role We seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction. Key ResponsibilitiesDesign and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation. Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards. Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders. Drive continuous improvement by identifying process inefficiencies and implementing corrective actions. Support the team lead with contract management and vendor negotiations. Act as the interface between technical experts and service agents to foster collaboration and service excellence. Collaborate as a key member of project teams during IT service rollouts and transformations. Handle escalation processes professionally and ensure resolution pathways are followed. Maintain a high level of customer satisfaction through proactive service delivery and communication.What you bring:A university degree in technical, economic or related disciplines. 3+ years of experience in IT service management or a similar role. Strong understanding of IT service management frameworks (e.g., ITIL) and service quality assurance. Strong experience with Jira, Confluence. Excellent communication skills, with the ability to manage diverse stakeholders and teams. Fluent in German and English (written and spoken) — both are mandatory. Proven skills in negotiation and conflict resolution. Strong analytical thinking and solution-oriented mindset.
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IT Service Management German speaker
hace 7 días
Madrid, España rindus A tiempo completoAbout the Role We seek a highly motivatedIT Service Managementto join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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IT Service Management
hace 3 semanas
Madrid, España rindus A tiempo completoAbout the RoleWe seek a highly motivated IT Service Management to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal...
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Italian Fluent Speaker Customer Service
hace 3 días
Madrid, España Global Human Capital Group A tiempo completo**Requirements**: - Native speaker Italian SKILLS REQUIRED: - Strong understanding of Customer Relationship Management. Sales negotiation skills - Understanding & delivering the “best in class” customer service at all times. - General knowledge of networking and communications technology - Ability to use standard software: MS Office Applications &...
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Customer Service
hace 7 días
Madrid, España Msx International A tiempo completoCustomer Service - German Speaker (Swiss German)MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of sales performance, repair optimization and...
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Customer Service
hace 7 días
Madrid, España Msx International A tiempo completoCustomer Service - German Speaker (Fluent in Swiss German)4 days ago Be among the first 25 applicantsCompany DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage...
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Internship German Speaker Renewals Executive
hace 19 horas
Madrid, España Global Human Capital Group A tiempo completo**Requirements**: Your profile: You have fluent German and a medium or high level of English (equivalent B2), other languages are a plus. Open-minded team-player with positive and effective approach towards work, customers and colleagues. Great adaptation capabilities and flexibility. Dynamism, Willing to learn. Attention to detail. No need previous...
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Customer Service
hace 7 días
madrid, España Msx International A tiempo completoCustomer Service - German Speaker (Fluent in Swiss German) 4 days ago Be among the first 25 applicants Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively...
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IT Service Manager
hace 5 días
Madrid, España JR Spain A tiempo completoSocial network you want to login/join with: About the Role We seek a highly motivated IT Service Manager to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work...
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Customer Service Representative
hace 2 semanas
Madrid, España lastminute.com A tiempo completo**Company Description** We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about **helping customers succeed** and **skilled at providing clear and friendly support in both German/French and English**, keep on...
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IT Service Manager
hace 6 días
Madrid, España Aquila Group A tiempo completoFor our office in **Madrid **we are looking for a IT Service Manager to join the Digital Business Solutions team **IT Service Manager**: **Your responsibilities** - End to end oversight on the IT services (strategy, design, transition, operation and continuous improvement) - Capture the needs and feedback of the business areas and communicate and act upon...