Customer Success Consultant

hace 1 semana

Barcelona, España Confluent, Inc A tiempo completo

Position at Confluent Spain, . With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day. One Confluent. One team. One Data Streaming Platform. Data Connects Us. About the Role: At Confluent, one of our core values is to ‘Earn Our Customers’ Love’. As a Customer Solutions Consultant, you will be a key partner to our customers, helping them unlock the full value of their investment in our platform.In this role, you’ll work with a portfolio of customers, working closely with internal and customer stakeholders to understand their goals, use cases, and challenges. You’ll design and drive tailored success and implementation plans that accelerate adoption, ensure high retention, and support customers as their use of the platform matures and scales with our customers. This is an ideal opportunity for someone who loves technology but equally enjoys solving business problems for customers. There will be lots of on-the-job training to ensure that you will be successful in the role is ideally suited for individuals early in their careers. It offers a unique opportunity to build expertise, develop customer-facing skills, and gain exposure to working with leading technologies in a high-growth environment. You will work with some of the world's most well-known companies, helping them drive mission-critical outcomes for their customers. We’re looking for curious, motivated professionals eager to accelerate their development and make a meaningful impact from day one. What You Will Do: Act as a Trusted Technical Partner: Foster strong relationships with customers by establishing yourself as their go-to technical advisor. Help them adopt and expand their use of Confluent to drive real business value. Collaborate Across Teams: Work closely with Sales and Customer Success to identify opportunities and communicate the technical value of Confluent to a wide range of customer stakeholders. Lead Post-Sales Engagements: Serve as a key technical contact after the sale, coordinating with internal teams—including Product, Support, Services, and Training—to deliver successful outcomes, including enabling customers around the product features Drive Customer Success: Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights that inform the customer’s strategic direction. What You Will Bring: Ability to thrive in a fast-paced, high-pressure, dynamic start-up environment. Clear, consistent demonstration of self-starter behaviour and a desire to solve challenging technical problems with minimal supervision Excellent presentation and communication skills, capable of explaining complex issues and solutions to a highly skilled and experienced audience Quick learning ability and a strong interest in new technologies. Project management experience for effective internal stakeholder management, coordinating with various teams to ensure

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