Customer Success Manager
hace 2 semanas
The Role The job title says it all: we are a team dedicated to making our customers as successful as they can be You’ll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs. We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions. You will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers' workflows and consistently delivering value. We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. You have a natural ability to build trust and act as a consultant, and you listen deeply to understand a customer's business to provide tailored guidance. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.Your key responsibilities will include: Strategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals. Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform. Product Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how it fits seamlessly into diverse customer workflows. Value-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business. Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives. Reporting & Forecasting: Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager. Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience. Requirements 2+ years experience in Customer Success, preferably in the tech space Proven track record in startup/scaleup Excellent communication skills Excellent English Experience with Salesforce a nice to have Happy working towards ambitious targets Demonstrated willingness to learn and improve Passion for the Customer Success space Familiar with basic finance terminology Benefits In addition to a competitive salary (€30k - €40k), we want to make sure that your time at Cledara is memorable. We provide: 23 days annual leave plus public holidays Centrally located offices and regular company offsites Great working culture €100 per month food allowance €500 for approved training like courses or conferences Private Medical Insurance via Sanitas ClassPass
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Customer Success
hace 2 semanas
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
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Enterprise Customer Success Manager
hace 1 día
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Manager Customer Success
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barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Customer Success Manager
hace 4 días
Barcelona, España Kahoot A tiempo completoAre you a passionate advocate for education and technology? Are you ready to take on a exciting role as a Customer Success Manager focused working to create impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot in shaping the future of learning This position can be located in Barcelona,...
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Customer Success Manager
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Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Customer Success Manager
hace 7 días
barcelona, España Abacum A tiempo completoJoin to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...
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Technology Customer Success Manager
hace 4 días
barcelona, España adm Indicia A tiempo completoTechnology Customer Success Manager We’re looking for a Technology Customer Success Manager to join our Technology Enablement team. In this regional role, you will lead client engagement and drive customer success deployment for our technology platform across key global markets. You’ll play a critical part in helping our global client unlock maximum...
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Customer Success Manager
hace 2 días
Barcelona, España Kahoot! A tiempo completoCustomer Success Manager – Education Are you a passionate advocate for education and technology? Are you ready to take on an exciting role as a Customer Success Manager focused on creating impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? The Customer Success Manager (CSM) will engage with customers...
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Customer Success Manager
hace 2 días
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 2 días
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
