Planner Installations with fluent Level of German
hace 4 días
Empresa especializada en soluciones para la seguridad. Su misión principal es ayudar a los clientes a proteger sus activos, mejorar la disponibilidad de sus productos y optimizar la experiencia del cliente.
La posición de Planner es responsable de la planificación de las instalaciones de los equipos de Hardware de la unidad de negocio asignada.
Se encarga de la planificación de las instalaciones, así como de las relaciones con los clientes, subcontratistas, técnicos y el equipo general de servicio a clientes y ventas.
Tareas- Planificar las instalaciones e intervenciones de Field Service (FS) para el área geográfica asignada.
- Gestionar la planificación para la instalación del servicio técnico y subcontratas, fijando fechas de intervención tras contactar con los clientes y el departamento comercial.
- Seguimiento y localización de entregas de materiales para instalaciones, asegurando la entrega oportuna y gestionando cualquier problema para evitar instalaciones fallidas.
- Monitorear los trabajos previos por parte del cliente y replanificar las intervenciones de FS para evitar instalaciones fallidas si es necesario.
- Tramitación de devoluciones de material desinstalado relacionadas con pedidos de instalación.
- Validación de llamadas de instalación (protocolos) una vez FS ha completado la instalación y preparación de la documentación necesaria para enviar al departamento de facturación.
- Contacto y colaboración con el departamento comercial, equipo técnico (FS), subcontratas y resto del equipo de atención al cliente (Order Entry Team).
- 2 años de experiencia.
- Experiencia en departamentos de atención al cliente, administración o logística.
- Alemán nativo y buen dominio del idioma español. Se valorará conocimiento de otra lengua europea.
- Conocimiento avanzado del paquete MS Office.
- Módulo SD de SAP.
- Fuertes habilidades de comunicación y capacidad para trabajar en equipo.
- Formación a cargo de la empresa.
- Horario de Lunes a viernes 8:00h - 16:30h - 2 Viernes al mes 8:00h - 13:30h.
- 2 días teletrabajo.
- Ayuda comedor: 1005€/año.
- Póliza médica subvencionada.
- Calendario laboral alemán.
¿Tienes experiencia como Representante Planificador de Servicio al Cliente? ¿Te gustaría formar parte de una empresa líder en tecnologías de seguridad? Entonces esta puede ser tu oportunidad
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