Technical Customer Success Manager
hace 4 semanas
Technical Customer Success Manager - Madrid Hub (Hybrid)About the role...The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.In this role you can expect to...Be part of the Critical Accounts Program (CAP) team responsible for driving risk mitigation activities.Drive long-term customer success across a portfolio of customers.Responsible for driving Customer onboarding and risk mitigation.Work in partnership with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion.Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight.You may be a good fit for our team if you have...3+ years of TAM, CSM, or program management experience with focused technical aptitude.Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms.Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools (e.g., Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others.Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn.Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews.Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate the customer’s needs.Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets.Ability to discuss high-level technical concepts with non-technical stakeholders.Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and is comfortable with high levels of ambiguity.Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies.Thrives by having regular interactions with customers and is proactive in their outreach.Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce).Able to be successful in a cross-functional, remote-first culture.Ability to travel to customers and internationally to Hashicorp events as needed.HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com.
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Customer Success Manager
hace 4 semanas
Centro, España XM Cyber A tiempo completoXM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
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Customer Success Manager, Iberia
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Centro, España Denodo Technologies, Inc. A tiempo completoCustomer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and...
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Customer Success Manager
hace 2 semanas
Centro, España XM Cyber A tiempo completoXM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
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Customer Success Manager, Iberia
hace 2 semanas
Centro, España Denodo Technologies, Inc. A tiempo completoCustomer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and...
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Customer Success Manager Architect: Automation
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Centro, España (0126) International Business Machines, S.A. A tiempo completoCustomer Success Manager Architect: Automation(0126) International Business Machines, S.A. – Madrid, MadridCustomer Success Manager Architect: Automation731783BRYour Role and ResponsibilitiesWith deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions and articulate their...
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Customer Success Manager, Iberia
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Centro, España DENODO SL A tiempo completoJob Description The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...
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Customer Success Manager
hace 3 semanas
Centro, España Cobee A tiempo completoAbout Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the...
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Customer Success Manager
hace 2 semanas
Centro, España Cobee A tiempo completoAbout Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work . As we fight for that vision, we truly believe that we can improve the...
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Customer Success Manager
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Centro, España RightHand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
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Technical Customer Success Manager
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Centro, España Samotics B.V. A tiempo completoDo you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in Spain with your practical experience in asset maintenance and performance optimization? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance,...
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Customer Success Manager
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Centro, España Sinch A tiempo completoSinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech...
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Customer Success Manager
hace 3 semanas
Centro, España Worldline Global A tiempo completoWorldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...
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Customer Success Manager Architect: Automation
hace 4 semanas
Centro, España IBM Computing A tiempo completoIBM Customer Success Manager Architect: Automation in Madrid, SpainIntroductionThe Customer Success Manager Security Architect is responsible for use cases, deployment, and value realization, as well as upsell opportunities and renewal conversations by driving adoption and client usage of the identified Security products.Your Role and ResponsibilitiesWith...
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Engagement Manager, Customer Success
hace 4 semanas
Centro, España Zoomcar A tiempo completoWho we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
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Customer Success Manager
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Centro, España SAP SE A tiempo completoCustomer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...
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Customer Success Manager
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Centro, España SAP SE A tiempo completoCustomer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...
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Customer Success Manager Architect: Automation
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Centro, España IBM Computing A tiempo completoIBM Customer Success Manager Architect: Automation in Madrid, Spain Introduction The Customer Success Manager Security Architect is responsible for use cases, deployment, and value realization, as well as upsell opportunities and renewal conversations by driving adoption and client usage of the identified Security products. Your Role and Responsibilities...
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Customer Success Manager
hace 4 semanas
Centro, España Amadeus A tiempo completoJob Title Customer Success Manager Summary: The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use. This leads to improved revenue for both customers and...
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Senior Customer Success Manager
hace 3 semanas
Centro, España Nextail A tiempo completoWe’re looking to add a Senior Customer Success Manager to our Operations team. This new team member will be instrumental in managing and expanding accounts with well-known brands as we continue to make the retail world a better, more sustainable place. At Nextail, we empower retailers to create better experiences while using fewer of the world's resources....
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Customer Success Manager
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Centro, España Automat-it A tiempo completoAutomat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness. Automat-it operates in more...
