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Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline production, cut costs, and accelerate time-to-market globally At CarCutter, we're redefining automotive sales with AI-driven image technology that helps dealerships and marketplaces sell more cars faster. We provide a cutting-edge SaaS solution trusted by the industry's top players. Diffusely / CarCutter Position Overview :CarCutter is seeking a highly motivated and customer-focused Customer Success Manager to drive customer satisfaction, retention, and growth across our DACH markets (Germany, Austria, and Switzerland). As a CSM at CarCutter, you will serve as the key post-sales point of contact for car dealerships, marketplaces, and automotive retailers, ensuring they achieve maximum value from our AI-powered automotive imaging platform. Your Mission :Drive adoption, deliver business outcomes, and build long-term partnerships that result in retention and growth across the DACH region. You will be responsible for the Strategic accounts, and deliver tailored service to our most valuable customers. Key Responsabilities : Onboarding & Training :- Guide new clients through a smooth onboarding process across the DACH region- Train users on how to maximize value from CarCutter's platform and features (batch editing, AI background replacement, integrations, 360° tool, API)- Ensure time-to-first-value is as short as possible- Conduct training sessions in German and English as neededClient Relationship Management:- Manage a portfolio of Strategic accounts across Germany, Austria, and Switzerland- Act as the main point of contact for day-to-day strategic client needs- Fight for churn and save our most valuable customers- Identify expansion opportunities within multi-location dealership groups (5+ - locations)- Drive