Customer Service Representative
hace 2 semanas
David Kennedy Recruitment – Madrid, Madrid
David Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: On-site, hybrid remote
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations.
- Evaluating specific concerns and implementing necessary measures to fulfill customer requirements.
- Collaborating with teams across different locations with aligned goals.
- Reporting system irregularities and customer-facing issues to the appropriate department.
- Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.
REQUIREMENTS:
- Willingness and flexibility to work in shifts.
- German language C1 level, at least.
- English language skills to a business standard.
- Excellent written and verbal skills as well as high interpersonal skill level.
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment.
- A flexible, creative and driven personality.
- Interest in Sports, Casino and Poker products would be a benefit; relevant training will be provided.
- Working schedule: shift rotation 24/7. 40 hours a week.
OFFER:
- Health Insurance.
- Birthday Day: 1 Extra leave day per year.
- Referral Program.
- Home Office: 2 days in the office and 3 days from home on average per week.
- Other Benefits – access to LinkedIn Learning, access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others.
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