Operations Lead

hace 5 días

madrid, España Swish Marbella A tiempo completo

We’re Hiring: Operations Coordinator Marbella, Spain Swish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments. We are seeking an Operations Coordinator to ensure our homes are consistently guest-ready and maintained to the highest standards. Role Purpose The Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team. Core Responsibilities Property Management & Inspections Conduct regular property checks (pre-arrival, mid-stay, post-stay) Identify and resolve maintenance, safety, or presentation issues Guarantee that every home meets Swish’s luxury brand standards Maintenance & Repairs Manage preventive maintenance schedules (AC, pool, gardens, appliances) Coordinate contractors and suppliers, ensuring quality and timeliness Keep accurate maintenance logs and handle urgent repairs swiftly Housekeeping & Logistics Oversee housekeeping schedules and turnovers Ensure immaculate cleaning, linen, and presentation standards Liaise with cleaning and laundry teams to meet tight deadlines Guest Experience Ensure properties exceed expectations on arrival Act as operational support for any in-stay issues Monitor guest feedback to continuously improve standards Damage & Inventory Management Conduct check-in / out inspections and manage damages Track and replenish consumables and luxury amenities Operational Systems & Processes Create SOPs, workflows, and checklists for efficiency Update PMS / CRM with operational data and reports Ensure compliance with safety regulations and brand standards Supplier & Contractor Management Maintain strong vendor relationships (maintenance, linens, pool, gardens) Negotiate rates and service agreements to ensure quality and cost efficiency Reporting & Continuous Improvement Deliver regular reports on property condition, spend, and guest feedback Suggest improvements to streamline operations and enhance satisfaction Skills & Experience Proven experience in hospitality operations, property management, or luxury STR Strong organizational skills and attention to detail Experience managing housekeeping, maintenance, and suppliers Proactive, solution-oriented, and calm under pressure Excellent communication in English (Spanish desirable) Driving license and flexibility to travel between properties in Marbella Personal Attributes Highly organized and process-driven Strong leadership and vendor management skills Hands-on, professional, and guest-focused Passionate about luxury hospitality and Swish Marbella’s values If you’re ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we’d love to hear from you. Apply via #J-18808-Ljbffr

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