Store Operations Lead Se

**The future looks like you**:
As a key player in shaping the future of retail, the Store Operations Market Lead brings operational strategy to life across all stores within the market. With a strong commercial mindset, this role is critical in driving retail modernization by overseeing store operations, streamlining in-store processes, and deploying innovative retail technologies. It’s a unique opportunity to influence how stores operate day-to-day—impacting both frontline teams and the customer experience—while partnering closely with country leaders to drive market-specific success.

This role sits at the heart of operational excellence, delivering scalable solutions across RFID-enabled inventory accuracy, Self-Checkout (SCO) systems, mobile POS, and back-of-house optimization. Through strategic workforce and functional planning, the Market Lead ensures that the right talent, tools, and processes are in place to enable profitable, efficient, and future-ready store environments.

**Your responsibilities**:

- Act as the **primary operational partner to Sales Leads**and market leadership teams, leading on all Store Operations topics and initiatives.
- ** Drive implementation of operational best practices** across the store network—ensuring consistent, efficient task execution for Store Leads and teams. Leverage cross-market learnings and data insights to enable continuous improvement, scalability, and operational excellence at every level.
- Lead the market rollout and integration of digital retail innovations that enhance store efficiency, stock visibility, and the consumer journey.
- Drive **functional workforce planning**, ensuring optimal staffing models, labor productivity, and alignment to commercial drivers.
- Collaborate with central Sales & Operations teams to **translate operational strategies into localized execution plans**, maintaining global standards while tailoring to market needs.
- Define, implement, and continuously evolve **back-office and back-of-house operations**, from inventory management to logistics processes, enabling seamless store execution.
- Monitor operational KPIs and compliance standards, using data and insights to identify improvement opportunities and deliver measurable performance gains.
- Champion **cross-functional projects**, pilots, and retail technology deployments—positioning the store as a key driver of both profitability and brand experience.
- Support training and capability building initiatives to equip store teams with the skills and tools they need to thrive in a modern, digitally enabled retail environment.

**What you bring**:

- A **bachelor’s degree** or equivalent professional experience that demonstrates strong business and operational acumen.
- ** 5-8 years of experience in store operations**, preferably within a multi-store retail environment and an international or matrixed organization.
- Proven **project management skills**, with the ability to lead and prioritize multiple initiatives across different markets and timelines.
- Excellent **communication and stakeholder management abilities**, with a collaborative mindset and the confidence to engage cross-functional teams.
- Experience in **process design and optimization** is highly valued, especially in driving efficiency and scalability across retail operations.
- Comfortable with **travel up to 50%**, demonstrating flexibility and a hands-on approach to market support.
- ** Fluency in Spanish and English** is essential; proficiency in **French and/or Portuguese** is a strong advantage.

**What we offer**:

- An interesting job in an international and inspirational working environment
- A positive working atmosphere with an open feedback culture
- 30% employee discount
- Hybrid model
- C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self._