Customer Success Manager
hace 14 horas
Customer Success Manager - Barcelona LittleBig Connection About LittleBig Connection The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change—they have to get ahead of the game. They need to function as integrated organizations, placing the best talent at the heart of each project to leverage the right skills at the right time. LittleBig Connection connects large companies with external experts—freelancers, IT vendors, and consulting firms—helping them find the right talent for the right project at the right moment, and manage them throughout the entire project lifecycle. Job Description Rejoignez l’équipe Customer Success de LittleBig Connection à Barcelone, au sein d’un environnement digital et international en forte croissance. Ce rôle clé vous permettra d’accompagner un portefeuille de clients dans l’optimisation de leur utilisation de notre plateforme SaaS, tout en contribuant à leur satisfaction et à la croissance de l’entreprise. Responsibilities Piloter la relation client : organiser des réunions de suivi, répondre aux besoins et assurer la coordination avec les équipes internes Construire et entretenir des relations solides avec les parties prenantes clés Garantir le respect des engagements contractuels et anticiper les attentes des clients Fournir des recommandations pour optimiser les processus d’achat et l’utilisation de la plateforme Aider les clients à exploiter leurs données et à en tirer des insights pertinents Concevoir et mettre en œuvre des plans de succès adaptés aux objectifs des clients Superviser le déploiement des nouvelles fonctionnalités et assurer l’onboarding des utilisateurs Identifier les opportunités d’upsell et contribuer au développement des comptes Mettre en place des stratégies pour renforcer l’engagement client et limiter le churn Relayer les retours clients pour améliorer le produit Profile Formation supérieure en commerce, gestion, ingénierie ou équivalent 2 à 5 ans d’expérience en Customer Success Management,
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