Customer Care Agent
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The ideal candidate is proactive, empathetic, and detail-oriented, with the ability to troubleshoot under pressure and turn complex customer challenges into seamless experiences.
About Travelgate
Founded in 2012 and headquartered in Palma de Mallorca, Spain, Travelgate is the global network for hotel distribution, connecting more than 1,000 Buyers and Sellers through a unified API platform.
We provide the infrastructure behind hotel connectivity, helping travel companies reduce integration complexity, improve operational reliability, and access hotel inventory at scale through seamless, high-performance distribution.
Since 2024, Travelgate has been part of Travelsoft Group, a leading travel SaaS company operating in 90 countries through twelve brands, driving innovation across the travel industry.
What You’ll Do
Serve as the primary contact point for resolving technical and operational inquiries, ensuring high customer satisfaction and fast response times.
Troubleshoot, diagnose, and resolve platform integration, API, and booking issues by coordinating with product and engineering teams.
Manage and prioritize inbound support tickets via ticketing platforms (HubSpot) in line with team SLAs.
Proactively monitor system alerts and performance anomalies to detect and mitigate recurring operational issues before they impact clients.
Escalations management: route complex technical or commercial issues to senior engineers,
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