Dutch Speaking Team Leader

hace 4 semanas

Málaga, España Recruitment Direct A tiempo completo

Dutch Speaking Team Leader – Call Centre

Riga, Latvia

Salary: €2300 gross per month

Responsibilities:

  1. Team Management:
  • Motivate, develop, and mentor team members in a dynamic environment.
  • Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).
  • Manage underperformance with proactive reinforcement plans.
  • Ensure consistent communication with internal/external contacts.
  • Conduct team huddles for process updates, feedback, and focus points.
Process & Performance Management:
  • Monitor and improve performance of bottom quartile team members.
  • Manage and delegate daily volumes to meet customer KPIs.
  • Understand team processes and bring improvements.
  • Conduct audits and perform root cause analysis for defects, creating action plans to address them.
Customer Support:
  • Provide direct customer support (calls, chats, social media).
  • Handle complex client queries and complaints.
  • Liaise with departments for effective issue resolution.
Reporting & Compliance:
  • Create and maintain operational reports.
  • Ensure adherence to company and client procedures, policies, and data protection regulations.
Collaboration & Training:
  • Discover and address training needs, providing coaching.
  • Collaborate with support groups like Recruitment, Training, HR, etc., for performance improvement.
  • Assist in operational tasks that improve KPIs and service delivery.

Requirements:

  1. Language Skills:
  • Dutch: C1 minimum level (both written and spoken).
  • English: B1+ or higher.
Technical Skills:
  • Strong computer literacy with a typing speed of 50 WPM and 90% accuracy.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Hands-on experience with back-office activities, especially Live Chat and Social Media.
Management & Customer Service:
  • Proven people management experience and strong leadership capabilities.
  • Prior experience in Customer Support, Customer Relationship, or Customer Service.
  • Ability to handle multiple assignments with a long-term vision and creativity.
  • Strong communication, presentation, and problem-solving skills.
Additional Qualities:
  • Self-motivated with a strong drive to meet deliverables.
  • Experience in process improvement initiatives.
  • Strong analytical capabilities and excellent problem-solving skills.

This role is ideal for someone with strong leadership skills, fluency in Dutch, and a passion for customer service.

It offers the opportunity to manage a team, drive performance improvements, and provide direct support to clients in a multinational environment.

#J-18808-Ljbffr

  • Dutch Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Dutch Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • Dutch Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Dutch Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:Team Management:Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • Dutch Speaking Team Leader

    hace 2 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Dutch Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:Team Management:Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • Dutch Speaking Recruiter

    hace 3 semanas

    Málaga, España The House Of Mercier A tiempo completo

    The House of Mercier is Europe's leading recruitment agency, specializing in connecting individuals with job opportunities abroad while enabling them to utilize their native language.We are currently seeking a dedicated and passionate Dutch Speaking Recruiter to join our dynamic team.As a Dutch Speaking Recruiter, you will play a pivotal role in our mission...

  • Sales Representative

    hace 4 semanas

    Málaga, España Abroad Experience A tiempo completo

    Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help them grow the Dutch-speaking market. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!Responsibilities/TasksYour main responsibility will...

  • Sales Representative

    hace 4 semanas

    Málaga, España Abroad Experience A tiempo completo

    Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help them grow the Dutch-speaking market. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!Responsibilities/TasksYour main responsibility will...

  • Sales Representative

    hace 4 semanas

    Málaga, España Abroad Experience A tiempo completo

    Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help them grow the Dutch-speaking market. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading! Responsibilities/Tasks Your main responsibility...

  • Dutch Speaking Sales Specialist

    hace 4 semanas

    Málaga, Málaga, España Workster A tiempo completo

    Dutch Speaking Sales Specialist OpportunityWe are seeking an experienced Dutch Speaking Sales Specialist to join our team at Workster. As a key member of our sales team, you will be responsible for driving sales opportunities and engaging with customers who require Dutch language support.About the Job:This is a full-time position based in Barcelona. The...

  • Sales Representative

    hace 4 semanas

    Málaga, España Abroad Experience A tiempo completo

    Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help them grow the Dutch-speaking market. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!Responsibilities/Tasks Your main responsibility will...

  • Sales Representative

    hace 4 semanas

    Málaga, España Abroad Experience A tiempo completo

    Our client is an international leader in global IT services.They are looking for a young and energetic person who will join a fun team to help them grow the Dutch-speaking market.If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!Responsibilities/Tasks Your main responsibility will...

  • Dutch Speaking Customer Service Executive

    hace 2 meses

    Málaga, España Language Matters A tiempo completo

    Our client is a fast-growing company that specialise within the automobile industry. They are currently looking for an experienced Dutch speaking Customer Service Executive to join their friendly and supportive team based in central London. This is a great opportunity to be part of, where you will have the chance to develop your knowledge in a thrilling...

  • Dutch Speaking Cloud Sales Expert

    hace 4 semanas

    Málaga, Málaga, España Wibit Consulting & Services A tiempo completo

    Job Title: Dutch Speaking Cloud Sales ExpertWe are seeking a highly skilled Dutch speaking Channel Account Manager to join our team at Wibit Consulting & Services.About the RoleThis is an exciting opportunity for a seasoned sales professional with experience in cloud software to lead and develop a portfolio of customers in the Benalmádena area, Spain. As a...

  • Senior Talent Acquisition Specialist for Dutch Speaking Candidates

    hace 2 meses

    Málaga, Málaga, España The House Of Mercier A tiempo completo

    About the RoleThe House of Mercier is a leading recruitment agency in Europe, specializing in connecting job seekers with top-tier companies. Our mission is to create valuable connections between skilled professionals and employers who value their native language skills. As we expand our operations, we are seeking a dedicated Dutch Speaking Freelance...

  • Senior Business Development Manager

    hace 4 semanas

    Málaga, Málaga, España Multilingual Jobs Worldwide A tiempo completo

    **Dutch-Speaking Account Manager Role**Our client is seeking a skilled Dutch-Speaking Account Manager to join their team in Málaga, Spain. The ideal candidate will have a native level of fluency in Dutch and English, with a minimum of two years of experience in technical sales.**Key Responsibilities:**Manage partner forecasting and performance by tracking...

  • Dutch Speaking Channel Sales Representative

    hace 4 semanas

    Málaga, Málaga, España Laopiniondemalaga A tiempo completo

    La Opinión de Málaga is looking for a Dutch Speaking Channel Sales Representative to join our team in Benalmádena office. As a Channel Account Manager, you will be responsible for assessing customer needs and uncovering potential sales opportunities.About the role:You will work collaboratively with our clients to develop a sound technical understanding of...

  • Swedish Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Swedish Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:Team Management:Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • Finnish Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Finnish Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:Team Management:Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • German Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    German Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:Team Management:Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • Swedish Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Swedish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...

  • Finnish Speaking Team Leader

    hace 4 semanas

    Málaga, España Recruitment Direct A tiempo completo

    Finnish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...