Guest Relations Supervisor

JOIN OUR TEAM We are delighted to offer a Guest Relations Supervisor position at The Ritz‑Carlton, Abama Resort in Tenerife. As a Guest Relations Supervisor, you will be the operational reference point of the department, ensuring that every guest enjoys a seamless, personalized, and exceptional experience. Who are we looking for…? Are you passionate about leading teams dedicated to creating memorable moments? As a Guest Relations Supervisor, you will guide, motivate, and supervise the Guest Relations team while upholding the highest standards of luxury and The Ritz‑Carlton Gold Standards. Your Responsibilities Will Include… Supervising the daily operations of the Guest Relations team, ensuring proper execution of protocols and standards. Leading and motivating the team through training, coaching, and continuous follow‑up to guarantee exceptional service. Greeting and accompanying VIP guests, repeat visitors, and special stays, ensuring highly personalized experiences. Acting as the escalation point to resolve complex issues with empathy, efficiency, and discretion. Coordinating effectively with Front Office, Housekeeping, F&B, Spa, and other departments to ensure a seamless stay. Overseeing the accurate management and updating of guest preferences, profiles, and key information in internal systems. Ensuring operational excellence during arrivals, departures, and special experiences. Participating in the design, coordination, and execution of amenities, surprises, and personalized touches. Monitoring guest satisfaction and identifying opportunities to improve processes and the overall guest experience. Staying updated on resort services, activities, promotions, and local attractions to enrich every interaction. Supporting the Manager with administrative tasks, reports, inventories, and operational planning for the department. What We Are Looking For… Natural, inspiring, and service‑oriented leadership. Previous experience in Guest Relations, Front Office, or similar roles, ideally within luxury hospitality. Excellent communication, listening, and problem‑solving skills, even under pressure. Ability to coordinate multiple tasks and teams with elegance and efficiency. Team spirit and a positive attitude, embodying our Gold Standards. Fluency in English and Spanish; additional languages such as German are a strong advantage. Valid work permit for Spain. How We Inspire You… Attractive above‑market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal‑opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people‑focused culture. We are committed to non‑discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Equal Employment Opportunity Statement All employment decisions are based on merit and business needs, not on race, color, religion, creed, national origin, age, sexual orientation, gender identity or expression, marital status, pregnancy or any other protected characteristic. #J-18808-Ljbffr