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Customer Experience Specialist
hace 36 minutos
What To Expect Como Especialista en Experiencia del Cliente en Tesla, serás responsable de proporcionar una experiencia acogedora y superior a nuestros clientes que están recogiendo su nuevo Tesla. Formarás parte del equipo de atención al cliente que apoya las ventas y las actividades de entrega, actuando específicamente como un experto en la entrega que puede responder a cualquier pregunta que nuestros clientes puedan tener acerca de su nuevo coche. En Tesla, creemos que cada cliente merece una experiencia excepcional y sin fricciones con su vehículo Tesla, tu principal objetivo será proporcionar una experiencia excepcional al cliente, asegurando que cada cliente se sienta valorado, escuchado y apoyado. Te impulsa la misión de Tesla de acelerar la transición del mundo hacia la energía sostenible. Formarás parte de un gran equipo de ventas y entrega que trabaja en estrecha colaboración y con flexibilidad en todas las tareas. Se espera que coopere con frecuencia y muestre una mentalidad de equipo único para alcanzar los objetivos de ventas y entrega. What to Expect As a Customer Experience Specialist at Tesla, you will be responsible for providing a welcoming and superior experience to our customers who are collecting their new Tesla. You will be part of the front-of-house team who supports sales and delivery activities, specifically acting as a delivery handover expert who can answer any questions that our customers may have about their new car. At Tesla, we believe that every customer deserves a frictionless and exceptional experience with their Tesla vehicle, your primary focus will be on providing an exceptional customer experience, ensuring that each customer feels valued, heard, and supported. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. What You’ll Do Saludar y dar la bienvenida a los clientes al llegar a la sala de exposición, proporcionando una primera impresión positiva y memorable. Ayudar en el proceso de entrega, incluyendo mostrar a los clientes su vehículo y proporcionar una experiencia de salida final. Orientar a los clientes sobre el producto, destacando las características clave y proporcionando y utilizar las distintas funciones del vehículo antes de que el cliente se marche con su nuevo coche. Verificar y confirmar que todos los documentos estén presentes y en orden antes de la entrega. Realizar inspecciones previas a la entrega para garantizar que cada vehículo cumple los altos estándares de calidad de Tesla. Actuar como punto de contacto para consultas postventa, proporcionando asistencia y apoyo cuando sea necesario. Estar en contacto con el equipo de entrega que los clientes estén al corriente del progreso de su vehículo y reciban los plazos de entrega. En caso necesario, estar disponible para pruebas de conducción, destacando las capacidades del vehículo, sus de seguridad y rendimiento del vehículo. Mantener una actitud positiva y profesional en todo momento, proporcionando una excelente experiencia al cliente que refleje los valores de Tesla. Responsibilities Greet and welcome customers as they enter the showroom, providing a positive and memorable first impression. Assist with the delivery process, including showing customers to their vehicle and providing a final check‑out experience. Provide customers with a product orientation, highlighting key features and providing guidance on how to operate the vehicle and use its various features ahead of driving away in their new car. Verify and confirm all required documents are present and in order prior to delivery. Conduct pre‑delivery inspections to ensure each vehicle meets Tesla's high standards for quality. Act as a point of contact for post‑sale inquiries, providing assistance and support as required. Liaise with the delivery team, ensuring that customers are kept up‑to‑date on their vehicle's progress and receive regular updates on delivery timelines. Where necessary be on hand to support the facilitation of test drives, highlighting the vehicle's capabilities, safety features, and performance characteristics.> Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values. What You’ll Bring Excelentes habilidades interpersonales con una capacidad natural para entablar relaciones e interactuar con los clientes. Gran conocimiento de los productos de Tesla, incluidos vehículos, paneles solares y soluciones de almacenamiento de energía. Capacidad para comunicar información y fácil de entender. Experiencia demostrada en ofrecer excelente experiencia del cliente. Gran capacidad de organización y capacidad de gestionar múltiples prioridades en un entorno de ritmo rápido. Flexibilidad para trabajar los fines de semana y tardes según sea necesario. Dominio del inglés y el español. \Pasión por la misión de Tesla de acelerar la transición del mundo hacia la energía sostenible. Requirements Excellent interpersonal skills with a natural ability to build rapport and engage with customers. Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions. Ability to communicate information in an easy‑to‑understand manner. Proven track record of delivering excellent customer experiences. Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment. Flexibility to work on weekends and evenings as required. #J-18808-Ljbffr
