Customer Experience Transformation

hace 2 semanas


Barcelona, España Frog A tiempo completo
Customer Experience Transformation - Consultant

We imagine and build experiences, products and businesses that disrupt the status quo, win hearts and realize the future.

frog is a leading global creative consultancy, part of Capgemini Invent . Partnering with passionate leaders and visionary entrepreneurs, frog applies creativity, strategy, design, and data to re-invent businesses, drive growth, and orchestrate customer centric transformation.

Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and planet.

Role Overview:

As an integral part of frog Customer First community within Capgemini Invent, you will help our clients towards transformations related to digital marketing, CRM and e-commerce strategy, as well as commercial and attention models, customer experience, brand and content. Your main responsibilities will be:

  • Work closely with the client to define requirements
  • Define the strategy to be followed in implementations
  • Define AS-IS, define requirements, manage expectations and needs
  • Defend and present the outlined solution to the clients.

Requirements:

  • Bachelor's degree in Business Administration, Marketing or similar
  • Up to 2 years of experience in strategic consultancy
  • Knowledge of the development and implementation of CRM systems
  • Knowledge of commercial and/or attention models
  • Knowledge of strategy definition for digital channels, omnichannel and e-commerce
  • Knowledge of technologies around e-commerce platforms
  • High or native level of competence in Spanish and English (at least C1)
  • Willingness to travel

At Capgemini Invent we create the leaders of tomorrow, are you ready to take this next step with us?

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