Digital Transformation Leader for Patient Experience
hace 3 días
As a Digital Transformation Leader for Patient Experience at Novartis, you will play a key role in driving forward thinking and innovation within our business. You will be accountable for program, project & product delivery to the business, partnering with Business to drive Business transformation, programs enabled by technology, co-owning transformation outcomes. You will measure and drive business value of transformation initiatives underpinned by Programs, Projects, Products.
Key Responsibilities- Drive forward thinking and innovation within business w.r.to tech driven business capabilities and processes, leading conversation with consulting mindset together with other IT TT functions.
- Accountable for Program, project & product delivery to the business.
- Partner with Business to drive Business transformation, programs enabled by technology, co-own transformation outcomes.
- Measure and drive business value of transformation initiatives underpinned by Programs, Projects, Products.
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. We believe that our people are the drivers of our success and are passionate about empowering them to reach their full potential.
Why Join Us?At Novartis, we offer a competitive salary package of $120,000 - $150,000 per annum, depending on experience. Our benefits include comprehensive health insurance, retirement savings plan, and generous paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
Requirements- Leveraging digital technology / big data.
- Experience with customer engagement platforms like Salesforce; Contact center experience including any telephony platforms like Genesys and System integration.
- Influencing without authority.
- Relationship Management.
- Working experience within the pharmaceutical industry desirable.
- Interactions with senior management.
- Multi-national global experience.
- Track record delivering global solutions at scale.
- Collaborating across boundaries.
- Vendor management.
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