Team Lead User Success

hace 4 semanas

Centro, España YAZIO GmbH A tiempo completo

Your ProfileProven leadership: You have experience in a customer support leadership role, preferably within the technology sector.Exceptional achievements: You have a track record of extraordinary accomplishments, whether in education, entrepreneurship, personal growth, or overcoming hardship.Outcome-focused: You have a proven ability to deliver measurable and impactful outcomes, with a hands-on approach to solving problems and driving results.Raise the bar: You’re commitment to continuous improvement, ensuring each hire raises the standard within the team.Passion for the mission: You have firsthand experience using (nutrition) apps and a personal commitment to health, fitness, and nutrition.Entrepreneurial mindset: You’re resourceful, efficient with time management, and able to prioritize tasks effectively.Outstanding communication: You have excellent verbal and written communication skills, with the ability to articulate ideas clearly and collaborate with others.Tech-savvy: You have a deep understanding of technology, digital innovation, and early adoption of new tools and practices.Growth mindset: You have a willingness and ability to learn, adapt, and grow independently and rapidly.Positive workplace culture: You contribute to a positive and enjoyable work environment, treating everyone with respect and embodying friendliness and approachability.Attention to detail: You demonstrate accuracy and consistency in work, with a structured approach, even in fast-paced environments.Why us?Innovative product: Work on an exciting product with millions of users in over 150 countries, localized in 20 languages.Remote-first culture: Work 100% from home with options to join a co-working space or work abroad for several weeks.International team: Collaborate with an international team, with English as our company language.Top-notch equipment: Get access to state-of-the-art technical equipment (laptop, external monitor, etc.).Generous vacation: Enjoy 30 days of paid vacation.High-impact environment: Join a high-impact work environment with short decision-making processes.Work-life balance: We have a culture characterized by focus and efficiency. We don’t work overtime and, on rare occasions when it’s necessary, you can take additional hours off at another time.Team events: We hold a yearly company retreat and additional team events online and offline.Sound like you?Ready to take YAZIO to the next level and help people all over the world lead healthier lives? We look forward to receiving your application, including:Your CVA few lines or a short video explaining who you are and why you want to work at YAZIOFeel free to share something that shows us a little more about your work (e.g., your LinkedIn profile).Hey thereJoin YAZIO, a leader in the nutrition and calorie tracking app industry, as our new Team Lead User Success. We’re searching for a remarkable individual with a solution-oriented mindset and a hands-on mentality to lead our User Success Team. Your mission? Elevate YAZIO’s user experience to unparalleled heights and help millions lead healthier lives. This role is 100% remote and can be based in Germany, Spain, Portugal, or the U.K.Your MissionDeliver exceptional user experience: Create the best possible YAZIO experience for our daily active users.Lead and develop the team: Oversee the training, hiring, and performance management of our remote User Success Team to maintain high service standards.Operational excellence: Develop and manage User Success operations, ensuring global customers receive timely and effective assistance.Monitor and improve KPIs: Track key performance indicators, such as first reply time, CSAT, and more, implementing strategies for continuous improvement.Collaborate across teams: Work with the Product Team and other stakeholders to incorporate customer feedback into product development, reducing support tickets and enhancing user satisfaction.Optimize costs: Design and implement cost-reduction strategies without compromising on the quality of customer support.Foster excellence: Cultivate a culture of excellence, empathy, and continuous learning within the User Success Department.Our stackDiversity and InclusionAt YAZIO, we are committed to creating a diverse and inclusive work environment. We believe in equality and encourage applications from all individuals, regardless of gender identity, race, religion, age, sexual orientation or disability. We value the unique perspectives and contributions that individuals from diverse backgrounds bring to our team.
#J-18808-Ljbffr

  • Team Lead User Success

    hace 2 semanas

    Centro, España YAZIO GmbH A tiempo completo

    Your Profile Proven leadership: You have experience in a customer support leadership role, preferably within the technology sector. Exceptional achievements: You have a track record of extraordinary accomplishments, whether in education, entrepreneurship, personal growth, or overcoming hardship. Outcome-focused: You have a proven ability to deliver...

  • Head of Advertiser Success

    hace 4 semanas

    Centro, España Iion Pty A tiempo completo

    Head of Advertiser Success / Customer Success (ES) Full-Time Madrid, Remote 7+ yrs About Us iion is the leading global game advertising platform, reaching brands’ ideal customers across all gaming environments. We are ambitious trailblazers, aiming to be an indispensable element in brands' media strategy. We are a growing team of 50+ people, working...

  • Data Engineer Team Lead

    hace 4 semanas

    Centro, España Everest Insurance (Ireland) Spain A tiempo completo

    About the role :Join Everest, our forward-thinking insurance company, as we leverage data-driven solutions to transform the industry. We are looking for a talented Data Engineer Team Lead to enhance our data capabilities and support our growth and modernization strategies.In this vital role, the ideal candidate will provide technical direction and oversight...

  • AML & Screening Investigations Team Lead

    hace 2 semanas

    Centro, España Adyen A tiempo completo

    AML & Screening Investigations Team Lead AML & Screening Investigations Team Lead (MAD) This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we...

  • AML & Screening Investigations Team Lead

    hace 4 semanas

    Centro, España Adyen A tiempo completo

    AML & Screening Investigations Team LeadAML & Screening Investigations Team Lead (MAD)This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create...

  • AML & Screening Investigations Team Lead

    hace 4 semanas

    Centro, España Adyen A tiempo completo

    AML & Screening Investigations Team Lead (MAD) What you’ll do Lead a team of skilled specialists who conduct in-depth case investigations, dive into transaction details, customer data, perform comprehensive media checks and recommend on filing Suspicious Activity Reports (SARs). Engage and cooperate with key stakeholders (Compliance, Product, Operations)...

  • Lead Customer Success Manager, Enterprise

    hace 3 semanas

    Centro, España Product School A tiempo completo

    Lead Customer Success Manager, Enterprise We're on a mission at Product School… … to empower people to build better products! As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations. In addition to offering the industry's most recognized Product Management...

  • Data Team Lead

    hace 4 semanas

    Centro, España IQVIA A tiempo completo

    Job Overview Manage end-to-end delivery of data management services for single / multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Data Management (DM) team to provide high quality data management products that meet customer...

  • AML & Screening Investigations Team Lead Madrid

    hace 2 semanas

    Centro, España boards.greenhouse.io - ATS A tiempo completo

    AML & Screening Investigations Team Lead Madrid AML & Screening Investigations Team Lead (MAD) This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our...

  • AML & Screening Investigations Team Lead Madrid

    hace 3 semanas

    Centro, España boards.greenhouse.io - ATS A tiempo completo

    AML & Screening Investigations Team LeadMadridAML & Screening Investigations Team Lead (MAD)This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we...

  • Team lead

    hace 4 semanas

    Centro, España 317 Elite Sales Team A tiempo completo

    Om Otovo Letar du efter en möjlighet att påverka världen positivt medan du arbetar för ett snabbt växande och innovativt företag? Då har du kommit rätt! Vårt mål är att göra solpaneler och batterier tillgängliga för varje europeiskt hem genom att skapa det enklaste och mest prisvärda sättet att gå över till solenergi. Vi gör detta genom...

  • CRM Salesforce Central Key User/Ambassador

    hace 1 semana

    Centro, España Mystery Project A tiempo completo

    Our client is an important German multinational, with EMEA HQ in Madrid. As a Customer Engagement Specialist/CRM Salesforce Key User, you will be working in a highly dynamic environment driving forward the digital services & solutions portfolio for the EMEA business unit. We are looking for a dynamic and enthusiastic person to join our eBusiness team as a...

  • Finance Key User Community Operations Specialist

    hace 4 semanas

    Centro, España Hitachi Vantara Corporation A tiempo completo

    Description We are looking for a talented and hands-on professional who is interested to join our dynamic, high performance Finance SAP team as a Finance Key User Community Operations Specialist.You will be empowered to influence and help shape the overall Finance Key User Community network and the vital engagement of our key users in our digital...

  • User Acquisition Specialist, Google Ads

    hace 4 semanas

    Centro, España PicsArt, Inc. A tiempo completo

    This is an exciting opportunity to join a fast-paced and dynamic tech company. Picsart is the world's #1 creative platform and social editing app with a huge 150+ million monthly active users and an install base of more than 1 billion.Picsart is looking for a User Acquisition Specialist, with focus on Google Ads, to join the Web Acquisition team and...

  • Salesforce Marketing Cloud Team Lead

    hace 3 semanas

    Centro, España VISEO - Spain A tiempo completo

    VISEOOfrecemos una excelente oportunidad para desarrollarte como Team Lead en nuestra área de Salesforce Marketing Cloud.Somos Platinum Partners de Salesforce. Contamos con más de 20 años de experiencia como consultora tecnológica implementando proyectos punteros en Salesforce, siendo Partners desde 2010 con más de 500 profesionales.Tu Rol:Buscamos un...

  • Team Lead, Regional Account Manager

    hace 4 semanas

    Centro, España Fortinet A tiempo completo

    Team Lead, Regional Account Manager (Center)In this key role, you will lead a team of RAM's and manage and drive direct sales engagements into mid-size enterprise accounts and strategic partners in an assigned territory. Your focus will be to create and implement account plans focused on attaining deployments of Fortinet products and services. Develop...

  • Team Lead SDR SaaS

    hace 4 semanas

    Centro, España Winning A tiempo completo

    Actualmente estamos seleccionando un perfil de Team Leader para el equipo de SDR de unos de nuestros principales clientes:El Team Lead del equipo de SDR gestionará un equipo de 7 SDRs. El objetivo es crear procesos escalables para identificar clientes potenciales y motivarlos a comenzar una Prueba Gratis con la empresa. La meta final del equipo es...

  • Team Leader

    hace 2 semanas

    Centro, España Motork A tiempo completo

    Team Leader - Software - Madrid - Motork About us MotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and...

  • User Acquisition Specialist, Google Ads

    hace 2 semanas

    Centro, España PicsArt, Inc. A tiempo completo

    This is an exciting opportunity to join a fast-paced and dynamic tech company. Picsart is the world's #1 creative platform and social editing app with a huge 150+ million monthly active users and an install base of more than 1 billion. Picsart is looking for a User Acquisition Specialist, with focus on Google Ads, to join the Web Acquisition team and...

  • Data Team Lead/Senior Data Team Lead

    hace 4 semanas

    Centro, España IQVIA Argentina A tiempo completo

    JOIN US ON OUR EXCITING JOURNEY!IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...