Manager (Data & AI) Data Management & Governance

Join to apply for the Manager (Data & AI) Data Management & Governance role at SITA Welcome to SITA – the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are behind the success of the world's air travel industry. We partner with over 2,500 transportation and government clients, delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. Overview In this position you will be responsible for overseeing data management & analytics, reporting and machine learning projects and ensuring that insights are leveraged to drive business decisions. The manager defines data governance and rules, ensures compliance, and is accountable for the organization's data. The role involves leading and developing team members, driving performance, fostering growth, and aligning team efforts with organizational goals while ensuring effective communication. Key Responsibilities Data Analytics Ensure data‑driven insights are effectively communicated and used in decision‑making. Manage data engineering and development of dashboards, analytics and ML/AI. Coordinate with business units to identify key performance indicators (KPIs) and establish tracking methods. Support teams by providing timely insights and recommendations based on data analysis. Technical Leadership Co‑develop and drive end‑to‑end technical architecture and data platform strategy. Lead cross‑functional engineering teams for a scalable and purpose‑fit data platform. Oversee implementation quality and risk management by establishing solution review gates, performance benchmarks and cost‑optimization practices. Act as senior technical stakeholder and escalation point – collaborating with product owners, service operations leadership, and vendors to remove technical blockers, drive architectural decisions and ensure the platform delivers measurable business outcomes. Data Governance Co‑define and enforce data governance policies to ensure data quality and compliance. Establish and enforce data procedures and data governance frameworks. Work across Information Systems & SITA Global Services Teams in collaboration with stakeholders to align data practices with organizational standards. Co‑define data ownership across SITA Global Services and align stakeholders with different roles and responsibilities. Oversee data lifecycle management and accountability for data within their domain. Provide final authority on data definitions, classifications and access permissions. Engagement Management Stakeholder engagement across SITA units to ensure needs are met. Provide regular updates to stakeholders on demand trends and forecasts. Liaise with Scrum Masters to ensure demand is communicated and prioritized with teams. Regular exchange with management to ensure activities are aligned to SITA goals and the team is represented. People Management Provide direction and leadership to the team, aligning their efforts with organizational goals. Monitor, assess, and provide feedback on individual and team performance, ensuring goals are met. Identify and foster growth opportunities for team members, supporting their professional development. Foster a positive work environment by engaging and motivating the team to support people growth and development. Address and resolve conflicts within the team in a fair and constructive manner. Participate in the hiring process, ensuring the right talent is brought into the team. Provide timely and constructive feedback and recognize contributions and achievements, including developing Performance Improvement Plans. Act as a role model of SITA values and adherence to organizational policies, ethics and relevant regulations (i.e., timesheets properly tracked for P&L effect and vacation planning). Lead and support the team through change, providing guidance and minimizing disruptions. Ensure clear, transparent communication between the team and other stakeholders, promoting collaboration and alignment. Qualifications Experience Minimum of 8‑10 years of experience in IT/data analytics or equivalent work experience in a relevant environment. Technical Skills Data Management & Governance Data Integration (e.g., ETL Tools) Database & Big Data Management Data Security & Privacy BI & DA Tools (incl. Visualization) Data Science (e.g., Python, R, Machine Learning/AI) Functional Skills Problem Solving Project Management Leadership & Talent Development Stakeholder Management Compliance & Risk Management Education & Qualifications Degree in a technical discipline (e.g., Computer Science, Engineering, Mathematics, etc.) and sufficient work experience to demonstrate proficiency at this level. What We Offer We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you can work from home too. Flex Week: Work from home up to 2 days/week (depending on your team's needs). Flex Day: Make your workday suit your life and plans. Flex‑Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have an Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year, and also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process. #J-18808-Ljbffr