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hace 16 horas
Helpdesk Engineer IT Centre – EMEA West Summary Based from Getafe, Madrid with some home working Supporting IT EMEA West helpdesk in first line enquiries for day-to-day Business Central operations for the EMEA-West entities and ensures that the system runs optimally by communicating and resolving technical issues directly and/or with the Sales & Service Team in Aerzen, Germany. Serves as an advanced resource for Information Technology applications and procedures, in particular ERP – Business Central and other applications such as Document Management Systems (DMS), Customer Relationship Management (CRM), etc. that the Parent Company may deploy as a part of its Global Information Technology Strategy. Ensuring all SLA (Service Level Agreement) obligations are met in delivery of above services. Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines) Working alongside HQ staff and departments closely to ensure all business is conducted to agreed company standards and procedures. Essential duties and responsibilities. -To support the IT team in maintaining and deploying various IT Systems and use of Internal Support Desk first line activity. -To act as senior helpdesk support for the Microsoft Business Central ERP platform in resolution of queries and fixes. Deliver training to internal staff on use of integrated applications where required for helpdesk management and in line with digitalization programmes. -To support the development of tools related to the development systems against process through systems and business analysis work. -To maintain accurate and timely data entry on various information systems. -To cleanse and
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Madrid, España TripleTen A tiempo completoTripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.We are seeking a...
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