Helpdesk coordinator
hace 1 semana
TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.We are seeking a proactive and detail-oriented Helpdesk Manager to lead our internal IT support function. This role is responsible for overseeing daily helpdesk operations, managing a team of IT Support Agents, and developing a comprehensive knowledge base covering tools, processes, and troubleshooting procedures. The ideal candidate will bring structure, consistency, and clarity to the helpdesk experience while continuously improving support workflows.What you will do :Team Management & Leadership : Supervise and mentor IT Support Agents, set performance expectations, and coordinate shifts for consistent coverage.Helpdesk Operations : Manage helpdesk operations, including ticket prioritization, escalation, and timely resolution using Jira.Knowledge Base & Documentation : Monitor helpdesk metrics to identify trends and improve service quality.User Support & Troubleshooting : Create and maintain a centralized knowledge base with troubleshooting guides and FAQs.Act as escalation point for complex issues and collaborate on long-term user support solutions.Process Improvement & Compliance : Drive process improvements, ensure compliance with IT policies, and assist with audits and asset tracking.What we can offer you :Full-time and remote position.Competitive compensation range $2,500 - $3,000 USD gross pending experience and skills.Level of freedom to determine the vision of projects and resources to achieve it. We don't believe in micromanaging.Get hands-on experience in an ed-tech environment (learning tools and the ins and outs of online education for adults).Digital office. To keep our teamwork smooth, we use modern digital tools like Miro, Notion, Slack, etc.Join our diverse and close-knit team. We're spread out across the US, Europe, and more3+ years of experience in IT support or helpdesk roles, with at least 1 year in a leadership capacity.Strong experience in creating, managing and developing Jira projects is requiredStrong technical knowledge of common workplace tools and systems (e.g. Google Workspace, VPNs, etc.).Excellent written communication skills for documentation and knowledge base creation.Strong organizational and problem-solving skills.Nice to haves :Experience in a fast-paced or startup environment.Familiarity with remote support tools and managing distributed teams.#J-18808-Ljbffr
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Helpdesk coordinator
hace 1 semana
Madrid, España TripleTen A tiempo completoTripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.¿Es este su...
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Facilities Coordinator
hace 2 semanas
Madrid, España JLL A tiempo completoJLL supports the Whole You, personally and professionally. Facilities Coordinator | Integrated Facilities Management EMEA | Permanent P&G Account | Competitive Salary About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning,...
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Facilities Coordinator
hace 6 días
Madrid, España JLL A tiempo completoJLL supports the Whole You, personally and professionally. Facilities Coordinator | Integrated Facilities Management EMEA | Permanent Omnicom Account | Competitive Salary About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning,...
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Facility Coordinator
hace 2 semanas
Madrid, España JLL A tiempo completoJLL supports the Whole You, personally and professionally. **What this job involves**: **Role Summary**: The Facilities Coordinator will assist with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also...
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Técnico/a informático/a soporte a usuarios/as
hace 2 días
Madrid, España SOSMATIC A tiempo completoIT Support Technician (Local Technology Coordinator) Location: SOSMATIC Madrid, Comunidad de Madrid, España Responsabilidades Diagnóstico y resolución de incidencias de HW y SW Gestión avanzada de sistemas operativos (Windows, macOS, Linux) Despliegue de imágenes y configuración de equipos en laboratorios y aulas informáticas Instalación y...
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Técnico/a informático/a soporte a usuarios/as
hace 8 horas
madrid, España SOSMATIC A tiempo completoIT Support Technician (Local Technology Coordinator) Location: SOSMATIC Madrid, Comunidad de Madrid, España Responsabilidades Diagnóstico y resolución de incidencias de HW y SW Gestión avanzada de sistemas operativos (Windows, macOS, Linux) Despliegue de imágenes y configuración de equipos en laboratorios y aulas informáticas Instalación y...
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IT Coordinator
hace 3 días
Madrid, España Colliers International EMEA A tiempo completoDescripción de la empresa Colliers (NASDAQ, TSX: CIGI) es la compañía líder global en servicios de asesoramiento y gestión de inversiones en real estate. Opera en 65 países con más de 18.000 profesionales, expertos asesores, que trabajan de forma colaborativa para maximizar el valor de los activos inmobiliarios de nuestros clientes. Descripción del...
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Information Technology Support Specialist
hace 2 semanas
Madrid, España Ubique Systems A tiempo completoIT Support Technician (Local Technology Coordinator)Location: Madrid, Community of Madrid, SpainResponsibilitiesLevel 1 support for all hardware and software related problems including troubleshooting and resolution.Monitor and process tickets / incidents.Act as central point of contact as part of end user support.Install, configure, administrate, and...
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Information Technology Support Specialist
hace 2 semanas
madrid, España Ubique Systems A tiempo completoIT Support Technician (Local Technology Coordinator) Location: Madrid, Community of Madrid, Spain Responsibilities Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and...
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Office Manager/People Experience Specialist
hace 1 semana
Madrid, España Headway Inc A tiempo completoHeadway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We're proud to be ranked 4th among the World's Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual....
