Travel Digital

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catalunya, España AXA Partners Jornada completa

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As part of its largest travel transformation program, in recent years, AXA Partners has made significant investments and progress towards its ambition of automating and digitalising its products & services operations.

As Global Product Owner, you will be responsible for the vision, strategy, and roadmap of the Travel Claims Management product. You will co-ordinate a dedicated squad team (including IT Owner, Business Analysts, and Developers) and act as the key link bridging Business and IT. In this role, you will orchestrate with Guidewire Claims Centre, customer-facing and back-end solutions, and AI/GenAI components to ensure consistency and impact across the claims journey.

This role offers a unique opportunity to shape the future of travel claims servicing at a global scale, while working in a collaborative and innovative environment.

If you are passionate about driving change, delivering measurable value, and enhancing customer experience through digital and automated solutions, we want to hear from you.

The purpose of the Product Owner role within AXA Partners (Travel business line) is to provide operational business leadership and ingenuity when reinforcing the cooperation between Business and IT and support the use of Agile practices as two key levers of future value creation for the company. To achieve this objective, the role of the Product Owner is the key.

Product is defined as a mix of IT & non IT capabilities dedicated to a functional domain and served by a Squad team, composed of a Product Owner and a realization team (IT Owner, Business Analyst, Developers) covering the full product life cycle.

The post-holder will act as an interface between the AXA Partners Travel Business Line non-IT departments (collectively called Business) and the rest of the Squad team.

The post-holder will be overall responsible for the Travel Claims Management product Guidewire and interface support including customer facing and other back end solutions, and their main focus within organisation will be on further promotion of those solutions internally and externally with existing user base, partners, prospects and further roll out within AXA Partners organisation.

Product Owner will use their business knowledge of operational needs and requirements, when assessing and prioritising requests and requirements received from wider business units.

The post holder will be acting as a promoter for the product in charge and its further evolution to steer the improvements in the operational claims handling activities.

You will be expected to confidently accept or refuse the product increment.

The product Owner will manage all backlogs relating to the Claim Management system, including planning, Prioritisation and delivery of User stories in line with a global & standardized asset development approach.

What You’ll Be Doing

The Global product Owner will work closely with International Operations team and Operations Teams across different Service Hubs, New Business and Global

Travel Digital

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Travel Digital

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