Customer Success Manager
hace 5 días
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guest engagement , distribution , payments , and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night. Job DescriptionTo support our Customer Success team, we are looking for a young-minded, vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market.What you'll do Primary point of contact for our accounts. Establish a trusted advisor relationship with each of your assigned accounts Ability to monitor the status of onboarding of a client and help them finalize any outstanding items Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices Increasing the adoption and engagement of features and functionality of our tool Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc) Regular communication to clients on new features Work closely with the Customer Success Team to follow up on bugs and issues Supporting the renewal process in collaboration with the Customer Success and Sales Teams Identifying upsell and cross-sell opportunities QualificationsNative/Professional level of German and English. Other languages are a plus. Preferably, you have experience in Customer success roles/Hospitality industry Results-driven and self-starter with a positive and hands-on attitude. Empathetic, people oriented, great relationship-builder. Strong aptitude for technology. Additional InformationChallenging and creative technology environment. Feedback and initiative are always welcomed. Hybrid model of work, opportunity to work (partially) remotely. A modern workplace in one of our multinational offices, of course as much coffee, tea and fruit as you need to get into the flow. Access to various location-based benefits.
-
Customer Success
hace 1 semana
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Manager Customer Success
hace 3 días
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap .At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale.You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
-
Customer Success Manager
hace 3 días
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 1 semana
Barcelona, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap . At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale. You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
-
Customer Success Manager
hace 1 día
barcelona, España Abacum A tiempo completoJoin to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Red Arbor A tiempo completo**Customer Success Manager**: Tenemos un ADN digital. No paramos de pensar en nuevas maneras de trabajar y evolucionar. Formamos equipos autosuficientes y organizados. Y creemos en un estilo de liderazgo cercano. Fundada en España en 2013 +350 colaboradores 11 oficinas ¿A quién buscamos? A un/a Customer Success Manager con muchas ganas de entrar a formar...
-
Customer Success Manager
hace 1 día
Barcelona, España Kahoot! A tiempo completoCustomer Success Manager – EducationAre you a passionate advocate for education and technology? Are you ready to take on an exciting role as a Customer Success Manager focused on creating impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot! in shaping the future of learning!The...
-
Customer Success Manager
hace 1 semana
Barcelona, España Abacum Inc A tiempo completoAbout Abacum Abacum is the leading Business Planning solution for finance teams to drive performance . By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people...
