HQ - IT Engineer - Madrid On-Site

We are looking for an IT Support professional to join our HQ team in Madrid, providing hands-on, end-to-end support to our employees. This is a critical, 100% on-site role based in our Madrid HQ office , requiring daily physical presence. Remote or hybrid arrangements are not applicable for this position.Responsibilities: Manage employee onboarding and offboarding, including laptop imaging, allocation, and access provisioning. Secure endpoints and ensure proper protection of corporate data. Provide support for internet connectivity, networking, and printing solutions. Track, update, and maintain hardware assets in the device management tool. Collaborate closely with the Global IT team on shared processes and escalations. Receive user requests and manage tickets from incident opening through resolution and closure. Log reported incidents and operational anomalies accurately. Prioritize and process requests based on urgency, complexity, and business impact. Provide user assistance, including remote support when required. Requirements: Proven experience in 2nd-line IT support and system administration. Strong knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and related applications. Proficiency with Windows and macOS operating systems, as well as MDM solutions. Familiarity with common office software and productivity tools. Ability to diagnose and resolve technical issues efficiently and independently. Strong problem-solving skills across a wide range of IT scenarios. Excellent communication skills and a user-focused mindset. Effective time-management skills, with the ability to handle multiple requests in parallel. Fluent English is mandatory. Experience with Okta administration is a strong plus. About us Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round. Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication. It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality. Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.Join our community and make an impact  Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table. We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other. And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe. If you're ready to make a real impact at scale, you're in the right place.Proud to champion equality At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.