IT Field Service Engineer

hace 2 días

Madrid, España Agfa A tiempo completo

Agfa Healthcare is currently looking for an **IT Field Service Engineer, based in Madrid, **who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. It is responsible of identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization.

As **IT Field Service Engineer Spain **you are responsible for**:

- Installation/migration and/or upgrades of products/IT solutions, including third parties used to build the infrastructure (i.e Oracle, Windows, UNIX)
- To fill the proper installation docs accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)
- Together with the project manager, evaluates the possible solutions during the implementation phase to meet the timing of the project itself
- To identify and communicate risks analysis and problems
- To cooperate with the R&D to solve problems and make a proper risk analysis
- To take care of the correct forwarding of the docs to all people involved, especially the specific features of the implemented project

**What you bring to the table**:

- University degree in IT science or Engineering
- At least 2 years of professional experience in the similar position (service or support)
- Strong knowledge of Windows operating system, SQL & Oracle database, Linux, Windows Servers
- Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers
- Knowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plus
- Customer focus attitude and problem-solving skills
- Working experience in healthcare or hospital environment
- Good language skills in Spanish and English, both written and verbally

**Location**: Madrid region

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